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Reconditioning Manager
5 months ago
The Hinderer Difference
We’re built on people. We’re built on excitement. We are The Hinderer Motor Company.
What we offer are first-class experiences that stimulate the senses –
Hinderer Core Brand Values
Client Care
Integrity
Continuous Improvement
Passion
Today and into the future, you can depend on The Hinderer Motor Company to race to meet people wherever their dreams may take them.
Because we love what moves you.
Responsibilities:
- Manage the reconditioning process utilizing the Rapid Recon Tool to meet HMC target guidelines
- Ensure that all vehicles are properly reconditioned to meet the expectations of all manufacturer Certified program guidelines
- Meet the reconditioning philosophical standards set out by the COO/President of HMC
- Manage the cycle time of a vehicle from acquisition/arrival to completion using all the designated steps in Rapid Recon
- Train detail staff on key practices, including cleaning, buffing, undercoating, light bodywork, and PDR
- Conduct regular performance reviews with members of the recon and offer coaching to achieve mission objectives
- When required, review requested work with technicians to determine the appropriate reconditioning methods
- Maintain exceptional communication between stores and departments to develop inter-department synergy
- Organize workflow and deliver vehicles in a timely manner
- Hold team accountable for high quality work and adherence to store policies
- Ensure that vehicles are accounted for on a regular basis by assisting with physical audits monthly
- Walk the pre-owned and new vehicle lots and review vehicle issues with Sales Managers or DUC
- When required, review inventory vehicles with Director of Used Cars to determine the appropriate reconditioning measures based on the exit strategy pathway
- Adjust the reconditioning path to accelerate the completion when necessary
- Ensure accurate documentation on repair orders is completed and made available to the DUC and placed into vehicle jackets
- Maintain and update vehicle records as they process through the system including registration for Certification
- Determine and document warranty coverage
- Document and record all pertinent recall requirements
- Assist staff with production needs if necessary
- Attend management meetings when required
- Arrange and monitor sublet work, holding vendors accountable
- Help manage photo and marketing process to meet HMC standards
Qualifications:
- Two to four years related experience and/or training; or equivalent combination of education and experience; managerial experience preferred
- Ability to maintain high volume and high-quality results in a fast-paced environment
- Strong drive for continuous improvement
- Hands-on mentality, someone who is not afraid to jump in at any stage of a process when needed
- Ability to develop teams to achieve results
- Excellent written, verbal and interpersonal communication skills
- Strong analysis and decision making ability
- Proficient computer skills
- Valid in-state driver’s license
Benefits:
- Medical benefits including dental and vision
- 401K Plan with company match
- Paid Time Off
- Associate Discounts
- Advancement Opportunities
