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Customer Service Representative

3 months ago

Middleton, United States St. Cyr Pool & Spa Full time
Job DescriptionJob DescriptionSalary: $18 - 22 an hour

FRIENDLY CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY

We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.

Our CSR Position Duties Include:

  • Handle incoming phone calls, text messages, email, social media inquiries, and review site messages.
  • Schedule service calls for our technicians.
  • Accurately adding customer information to our software.
  • Route nonservice job phone calls to the appropriate team member.
  • Make appointment confirmation calls.
  • Make follow-up “Happy Calls” to ensure a great customer experience once a job has been completed.

Our Ideal Candidate Attributes:

  • Great communication skills.
  • Positive and empathic attitude.
  • Well organized and detail-oriented.
  • Self-starter with take charge attitude.
  • Ability to work well with a team.

If you are looking for a small, fun family like atmosphere this is the perfect spot for you. While small St. Cyr Pool & Spa has been in business for over 40 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.


HOURS: 9AM TO 5PM (7am to 3pm also available)
Competitive pay, 10 days PTO, Bonus

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person