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Front Desk Clerk

4 months ago

Cleveland, United States EDEN Inc Full time
Job DescriptionJob Description

The Front Desk Clerk provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns. Ensuring compliance with the policies and procedures of EDEN's Permanent Supportive Housing (PSH) Project, this position is responsible for observing and monitoring all building traffic while respecting the rights and privacy of tenants and guest. This position must be relieved by another EDEN staff member or contract security personnel; at no time should this position be left vacant.

ESSENTIAL JOB FUNCTIONS

  1. Allows entry into the building for tenants, guests, and staff.
  2. Observes all incoming and outgoing building traffic.
  3. Enforces visitor and guest sign-in/sign-out process. Checks identification and or tenant/staff badges of all persons entering the building.
  4. Maintains current knowledge of the policies and procedures for Permanent Supportive Housing Projects.
  5. Maintains close communication with the Property Manager and the Program Manager.
  6. Reviews Security Log, logs all occurrences of note within shift, and submits Log for Property Manager to review.
  7. Answers the phones and transfers calls where needed.
  8. Accepts rent payments from tenants.
  9. Accepts packages for tenants and ensure tenants receive them.
  10. Prepares incident reports.
  11. Performs safety checks on residents with permission of the Property Manager.
  12. Assists any resident or visitor that may need physical help.
  13. Responds to emergencies and calls for assistance if necessary.
  14. Works with on-call staff in event of a crisis.
  15. Provides first alert communication to supportive services and property management if any "at risk" tenant behaviors are observed.
  16. Alerts security if there are signs of criminal or drug-related behaviors.
  17. Communicates with the Property Manager or Maintenance Technician regarding any observed maintenance or custodial needs in public areas.
  18. Completes written report at the end of each shift. Notes any significant problems, incidents, or good news.
  19. Ensures confidentiality of employee and tenant records and information.
  20. Attends required trainings. Contributes to team efforts by assisting with other duties, as assigned.

EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.

Vision:

EDEN recognizes that housing is a basic right of all people, and the first step in helping those vulnerable and disadvantaged transform their lives. We envision, that through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home. We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations.

Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.