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1st ASSISTANT GOLF PROFESSIONAL

4 months ago

Phoenix, United States Hillendale Country Club Full time
Job DescriptionJob DescriptionDescription:

Landscapes Golf Management, LLC and Hillendale Country Club are seeing a full time Food & Beverage Manager to join our team Established in 1923 and tucked away amidst the rolling hills of Northern Baltimore County, Hillendale Country Club remains one of Baltimore's most cherished discoveries. Here, a blend of coziness, refinement, and elegant living awaits, fostering an ambiance that enriches familial bonds and professional connections alike. Our combination of superior facilities, a grand golfing experience, and diverse range of family activities sets our club apart from the rest and will leave our members a memories to last a life time.


Join us to create memories that last a lifetime with our members, guests and team To learn more about Hillendale Country Club visit www.hillendalecc.com.


JOB SUMMARY

Works closely with the Head Golf Professional to ensure the best possible golf experience for members and guests by overseeing all golf operations.


ESSENTIAL JOB FUNCTIONS

  1. Hires, trains, schedules and supervises cart attendants, players’ assistants and golf shop personnel; Directs the daily operations of the pro shop and merchandise concession.
  2. Assists the Head Golf Professional in maintaining financial records, compiling monthly/daily revenue reports.
  3. Opens and closes pro shop per club standard operating procedures which includes assisting with register set-up and/or closing and proper handling of deposits.
  4. Assists the Head Golf Professional in gathering and submitting completed employee information for payroll processing on time.
  5. Monitors cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
  6. Maintains accurate records of green fees and cart rentals.
  7. Controls and manages play; ensures acceptable pace of play and professional golf environment.
  8. Monitors customer preferences, usage patterns, and satisfaction with Club products and services. Assess the quality of internal and/or external customer service and speed of play. Recommends plans for continued improvement.
  9. Plans and conducts quality individual and group lesson programs and golf clinics.
  10. Handles member and guest requests, complaints and inquiries with composure and in a timely professional manner.
  11. Assists with the development of programs that promote the interest in the sport of golf and the use of the course.
  12. Plans, organizes and conducts golf tournaments for members and outside organizations.
  13. Ensures efficient operation and coordination of golf shop, cart service and other services as applicable.
  14. Coordinate, schedule and supervise golf associations and league play.
  15. Completes basic club repairs and custom fitting to customer satisfaction.
  16. Devotes a reasonable amount of time to play golf with members of all skill levels.
  17. Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes and work cooperatively with others to provide quality customer service.
  18. Attends and actively participates in regularly scheduled staff meetings.
  19. Performs additional assignments per the direction of club or Company managers.
  20. Regular and punctual attendance on site for all scheduled shifts is required.
Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  1. Has knowledge of the organization and management of a pro shop including staff, facilities and equipment management.
  2. Understands the rules of golf, the equipment used and golf tournament organization.
  3. Has knowledge of practice facility operation and management.
  4. Effective communication skills orally and in writing.
  5. Able to provide a high level of customer service with attention to detail.
  6. Proficient with common MS Office computer programs and experience with POS systems.

WORK HOURS AND CONDITIONS

Work hours may include early mornings and evenings on weekdays, weekends and holidays. Subject to inside and outside environmental conditions. May be exposed to inclement (non-threatening) weather, plant protection products, fertilizers, misdirected golf balls, and sharp and rapid equipment movement on a daily basis. Injury may result from exposure to the above if safety policies and practices are not properly followed.

EDUCATION AND EXPERIENCE

  1. High School diploma, GED or equivalent
  2. 2 years experience as a golf professional or actively pursuing PGA Membership in a timely manner as an Apprentice or through the PGA Golf Management program
  3. A member of the Professional Golf Association (PGA) or the Ladies Professional Golf Association (LPGA) preferred

PHYSICAL REQUIREMENTS

  • Seeing and hearing: read documents, computer screen, answer phones, communicate in person 50-100%
  • Standing and walking 25-100%
  • Climbing, stooping, squatting and kneeling 0-24%
  • Dexterity: utilizing phone, typing, and writing 25-50%
  • Lift in excess of 30 pounds 0-24%


Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.