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Help Desk Support Specialist

4 months ago

Chesapeake, United States Endurance IT Services Full time
Job DescriptionJob Description

IT Operations Analyst – Chesapeake, VA (hybrid on/off site)


This candidate will be responsible for analyzing and driving activities and efforts for a timely completion on the help Desk team. The resource will handle anything from small, short-term efforts to large scale migrations and deployments.

Experience:


-1 to 3 years of IT Help desk experience

-1 to 3 years of experience within large (70+) teams

-1 to 3 years of IT customer service experience

-Able to handle multiple IT efforts at once

-Experience working in a matrixed environment

-IT customer service oriented




Requirements

The position will have the following essential duties and responsibilities:


-Communicate with IT team members, stakeholders, and vendors

-Adhere to IT operational methodologies

-Create and execute IT tracking data

-Resolve and/or escalate issues in a timely fashion

-Conduct, Lead and Participate in IT meetings

-Use M365 projects such as Teams, Outlook, Excel, PowerPoint, Visio, SharePoint to coordinate IT operations activities

-Ability to multi-task

-Attention to detail and accuracy in work

-Strong written and verbal communications skills to include listening

-Ability to establish IT relationships



BenefitsPaid Days Off
Health Insurance
Dental
Vision
401K
Long/Short term Disibility