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Entry Level Customer Service Agent

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Kansas City, United States Createify Form Full time
Job DescriptionJob DescriptionDescriptionJob Title:  Entry Level Customer Service Agent Company: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $850 - $1250 per week

Job Overview:
 We are seeking a motivated and friendly Entry Level Customer Service Agent to join our team. The Customer Service Agent will be responsible for providing excellent customer support, resolving inquiries, and ensuring customer satisfaction. This role is ideal for recent graduates or individuals looking to start their career in customer service. 

Key Responsibilities
  • Answer incoming customer calls and respond to customer emails and chat messages in a timely and professional manner.
  • Provide accurate and efficient assistance to customers by addressing their inquiries, concerns, and requests.
  • Identify and escalate high-priority issues to the appropriate department for resolution.
  • Document all customer interactions and ensure that customer records are accurate and up-to-date.
  • Proactively follow-up with customers to ensure that their concerns have been resolved to their satisfaction.
  • Collaborate with team members and cross-functional departments to resolve customer issues and improve overall customer experi


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Positive attitude and eagerness to learn.
  • Ability to work independently and as part of a team.
  • Previous experience in a customer service role is a plus but not required.


Benefits
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within a dynamic company.
  • Supportive and collaborative work environment focused on employee development and customer satisfaction.
  • Meaningful work that allows you to contribute to the company’s success and enhance customer experiences.