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Retail Training Manager

4 months ago

Adrian, United States Goodwill Industries of Southeastern Michigan Full time
Job DescriptionJob Description

Job Summary:

The Retail Training Manager - Assists Director of Retail in providing overall leadership and training for all Goodwill SEMI retail locations. Partners with Store Leadership teams to ensure quality standards of daily operations, onboarding, continuous training, and metrics are met. Goodwill SEMI locations include Adrian, Lambertville, Monroe, Saline, Dundee, Temperance, and Tecumseh.

Essential Functions

  1. Trains team members on best practices of quality, quantity, image and customer service through the application of On-the-Job Training Checklists.
  2. Provides training support for scheduling, approves employee work schedules and ensures accurate employee hours are submitted to accounting within designated time frames as needed.
  3. Promotes and enforces standards and policies consistently throughout multiple locations.
  4. Provides training support to promote excellent customer service.
  5. Responsible for opening and closing store locations and ensuring security of premises, as needed.
  6. Responsible for providing training support and oversight of Cash Handling policies and procedures for all applicable retail personnel.
  7. Maintains proper care and maintenance on store equipment and submits purchase orders as required.
  8. Responsible for training support and oversight on Donated Goods Retail reports, as required, within designated time frames.
  9. Responsible for ensuring that production, donor, and sales metrics are met as established.
  10. Assists through training in maintaining fully stocked and rotated stores.
  11. Ensures adequate staffing for store sales and production through timely onboarding and training.
  12. Maintains standard of cleanliness of all retail locations as needed.
  13. Ensures accurate data submission across all retail locations for sales, production and donations.
  14. Attends and conducts regular staff meetings; provides thorough communication, feedback and training to staff.
  15. Carries out additional duties as assigned by the Director of Retail.
  16. Travels to all Goodwill SEMI locations as needed.
  17. Maintains flexible, up to date schedule of assignments and locations.
  18. Conducts onsite evaluations and store audits.

Additional Responsibilities:

  1. Carries out additional duties as assigned by the Director of Retail.
  2. Prepares purchase requests for supplies and submits to the Director of Retail.
  3. Promotes and demonstrates cooperation and teamwork.
  4. Maintains and implements applicable safety laws and regulations.
  5. Maintains Goodwill's or contract company's safety standards within areas of responsibilities.
  6. Attends or conducts assigned meetings and trainings.
  7. CARF: Ensure documentation and compliance with CARF standards.
  8. Safety: Maintain applicable safety standards, rules, and regulations in areas of responsibility.
  9. Outcome Driven: Uses strategic objectives to drive performance and improve Goodwill's value to the community.
  10. Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
  11. Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
  1. Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
  2. Strategic Visioning: Commitment to innovation, continuous learning, and leading change in creating community value.
  3. Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude.

Education and/or Experience:

Bachelor's degree in business, human services or related field or equivalent years of experience is preferred. Two - five years' experience in retail preferred.

Knowledge, Skills, and Abilities:

The incumbent must:

  • Have good written and verbal communication skills.
  • Have strong computer, Microsoft applications and analytical skills.
  • Be able to drive to all locations and provide evidence of personal auto insurance coverage.
  • Be able to work a flexible schedule.
  • Have good problem-solving skills.
  • Have good interpersonal and excellent customer service skills.
  • Have strong organizational and planning skills.
  • Be able to work independently.
  • Be able to provide training and oversight to multiple locations and teams.

Experience of working with persons with disabilities is preferred.

Physical Demands and Work Environment:

Must be able to bend, stretch, reach, and lift up to 40 pounds, walking or standing to a significant degree, exposed to extreme temperatures, noise, fumes, dust, etc.

Job Description Review:

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may change from time to time. I will be able to perform the essential functions of the position with or without accommodation. I understand that I will inform management of my accommodation needs if I need accommodation for this position.