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Tasting Room Opener and Closer Lead

4 months ago

Sonoma, United States Bundschu Co Full time
Job DescriptionJob Description

JOB TITLE: Opener & Closer Lead

DEPARTMENT: Retail & Hospitality

REPORTS TO: Tasting Room Manager(s)

CLASSIFICATION: Non-Exempt


ABOUT BUNDSCHU COMPANY:

Breaking Tradition for Six Generations—The Bundschu Company owns and operates Gundlach Bundschu Wine, Abbot’s Passage Supply Co, Echo Echo Wine and Huichica Music Festival in Sonoma Valley and beyond. Owned and managed by the Bundschu family for over 160 years, the company has built a robust and storied wine industry legacy by continually looking forward and pushing boundaries on all sides. We are known for best-in-class wines, beautiful settings, dynamic customer experiences, and a spirit of fun and approachability. We strive to create a working environment that inspires personal and professional growth and a business that affords a meaningful and enriching lifestyle to all its participants. We are looking for hard working, smart thinking, motivated, innovative, and collaborative individuals who value our legacy and are ambitious enough to create one of their own.


SUMMARY:

The Opener & Closer Lead is a brand ambassador of all things Bundschu Co. and has a passion for wine knowledge, customer service, and our family heritage. The Opener & Closer Lead works closely with and provides support to the Tasting Room Manager(s) and is responsible for assisting day-to-day operational duties, in addition to working as a sales host or educator (hosting tastings, supporting in the tasting room with retail sales, etc.). Brand Ambassador, BCo leader & wine enthusiast, the Opener & Closer Lead leads by example and exhibits exemplary customer service aptitude in all interactions.

DUTIES:

  • Operational Lead
    1. Provides assistance to Tasting Room Manager(s) for all BCo retail & hospo spaces. Cashes in and out registers, assigns “opening” and “closing” duties and provides support to hosts/educators as needed. Assists with keeping hospitality spaces clean, organized and well-stocked
    2. Reconciles daily sales, posts transactions, and sends end-of-day email (as needed)
    3. Meets regularly with Tasting Room Manager(s) to communicate successes and challenges (as needed)
  • Host or Educator
    1. Demonstrates supreme sales aptitude and wine knowledge
    2. Takes accountability for the achievement of retail goals, including wine sales, wine club sign-ups and data collection. Supports with opening & closing duties as pertains to communicating these goals (i.e. posting daily sales & club goals for the team, recording achieved goals by all retail team members)
    3. Has proficiency in wine education, viticulture and/or BCo history, and a passion for continued wine education

RESPONSIBILITIES:

  • Professionalism
    1. Recognizes that professionalism of dress, appearance & manner are essential in both leading a team and providing quality of service. Holds themselves accountable in maintaining this high level of personal attention
    2. Takes responsibility for and reminds staff to keep back of house behaviors away from service areas, such as cell phone usage, eating, drinking and the consumption of alcohol
    3. Strives for a friendly and respectful tone of voice in all communications with guests and peers.
  • Work Adaptability
    1. Shows versatility as Opener & Closer Lead, but provides exemplary customer service skills as an educator/brand ambassador as needed by Tasting Room Manager(s)
    2. Exhibits a high level of coachability of learning operational day-to-day tasks, and leadership skills for monitoring retail staff
    3. Actively works or is willing to work at all BCo retail locations (Abbot’s Passage & Gundlach Bundschu)
  • Customer Service Aptitude
    1. Embodies the essence of good customer service in recognizing & anticipating customers’ needs, be it guests, colleagues, vendors, etc.
    2. Demonstrates honest character, positive attitude and enthusiasm in all interactions
  • AMS / POS system proficiency
    1. Exhibits proficiency of our POS system
    2. Demonstrates a high level of problem solving & coachability

QUALIFICATIONS:

  • Must be at least 21 years of age
  • High school diploma or equivalent
  • At least 1 year’s experience in a leadership or equivalent role (required) and 1 year’s experience in the wine industry (preferred)
  • Required 4 days a week (includes weekends, holidays, etc.)
  • Proficiency or coachability in learning our POS system (AMS)
  • Professionalism in appearance/demeanor
  • Passion for wine education and being a part of our Gun Bun team

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

  1. Lift and carry up to 40 pounds
  2. Stand on one’s feet for a full shift (6-8 hours)
  3. Exhibit full range of motion while standing, lifting, bending, etc.