Veterinary Financial Liaison

Wake Veterinary Medical Center

1007 Tandal Place
Knightdale, NC 27545

Veterinary Financial Liaison

Responsible for reviewing medical billing records, ensuring accurate and proper billing practices, and identifying any discrepancies that might impact the financial accuracy of our veterinary services.

Ideal Candidate:

• Strong communication skills to collaborate with multidisciplinary teams and convey audit findings clearly.
• Strong background in veterinary medicine
• Possesses an exceptional attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines.
• Commitment to maintaining strict confidentiality and adhering to ethical standards.
• Commitment to maintaining the highest standards of accuracy and compliance.
• Gets excited about business process improvement.
• Takes responsibility for work and completes work accurately and timely.
• Always looking to make processes more efficient and effective using technology.
• Willing to listen and try new things and other people’s ideas.

Duties/Responsibilities:

• Join ICU patient rounds and communicate with the doctors and technicians on the needs of the clients regarding billing and updates on financial status while their pet is being hospitalized.

• Conduct thorough audits of medical billing records and invoices for other services to ensure accurate proper billing procedures.
• Identify and investigate any discrepancies, missed charges, or billing errors within veterinary service departments.
• Collaborate with the veterinarians and staff to rectify any identified discrepancies and ensure accurate billing adjustments.
• Maintain up-to-date knowledge of industry regulations, standards, and guidelines to ensure compliance with relevant rules and regulations.
• Provide feedback and recommendations to enhance billing processes and overall efficiency.
• Assist in training in proper billing practices.
• Prepare and present regular reports to management outlining audit findings, corrective actions taken, and suggestions for process improvement.
• Uphold the highest ethical standards in all billing and auditing activities.

Required Skills/Abilities:

• Knowledge of veterinary medical services and terminology.
• Strong understanding of veterinary medical terminology.
• Proven experience in veterinary medicine, billing, client relations or related roles.
• Excellent analytical skills and attention to detail to identify discrepancies and errors effectively.

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers

Education and Experience:

• We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a requirement for success in this role.
• High school diploma or equivalent.
• Prior experience in veterinary healthcare billing auditing is preferred.