IT Field Technicion
2 months ago
IT Field Technician
Angie’s Food Concepts is on a mission to make luxury foods affordable We are the first restaurant to bring Maine Lobster to the drive-thru with the same speed, price, and convenience as traditional fast food. With the recent launch of Angie’s Prime Grill, we are now bringing USDA Prime Steak and Organic Chicken, grilled-to-order, in Warm Bowls, Grilled Burritos, and Fresh-cut Salads to the drive-thru as well We are changing the QSR game and making foods that were once only enjoyed by the few who can afford them or by others on special occasions affordable and convenient
Our team is the heart of the organization and drives our positive culture. As a part of the IT Team, you will be an essential part of the company and mission. The ideal candidate will facilitate and support various IT functions for new and existing locations. As a company, we are committed to giving our all every day while maintaining a positive attitude. Join our team and become a part of making gourmet meals made with prime meats, premium, and organic ingredients packed with flavor, for the same price and convenience of a drive-thru fast food meal
Location
- Multiple locations throughout the valley
- Will be traveling to each site as needed
Schedule
- 40 hours
- Mainly Monday through Friday, around 7:00AM-4:00PM
- Some night work will be required starting at closing time (9-10pm) that can last a few hours
- May be required to work extended hours (more than 8 hours per day), weekends, and holidays
Job Duties and Responsibilities
- Responding to team member support requests
- Contacting clients to find out the nature of the problem
- Traveling to locations or connecting via remote link
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Providing basic training on computer operation and management
- Completing service requests/documenting incident/problems/tasks
- Help writing both technical documents for helpdesk as well as step by step technical documents for end users
- Additional duties as assigned to achieve the mission
Experience, Skillset, & Educational Requirements
- Bachelor’s degree in computer science or information technology, OR 2+ years of relevant experience
- Proven work experience as Desktop Support Engineer or Support Technician
- Advanced knowledge of computer hardware systems and peripherals
- Knowledge of popular operating systems, software applications, and remote access systems
- Ability to solve complex hardware and software issues
- Excellent interpersonal and customer service skills
- Efficient written and verbal communication skills
- Reliable transportation, favorable driving record, and valid Driver’s License
- Ability to pass pre-employment drug screen and ten-year background check
Benefits:
- Competitive starting pay.
- Closed on 7 major holidays.
- Paid vacation time.
- Health, dental, vision, and life insurance as well as FSA.
- Growth potential with a start-up.
- Free shift meal.
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