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Regional Operations Trainer
4 months ago
Position Title: Regional Operations Trainer
Division / Office: Can reside in any of the following locations: Atlanta, Charleston, Dallas, Raleigh, Houston, San Antonio, Austin, Nashville, Jacksonville, Tampa, Orlando, Phoenix
Reports To: National Director of Operations Training and Development
Position Overview:
We are seeking a highly motivated Regional Operations Trainer to join our team and provide training and support to personnel in the use of our web-based ERP system, Dynamic Builder, as well as various other systems and processes.
Duties and Responsibilities:
- Provide ERP System and Ashton Woods/Starlight process training for all division and corporate personnel.
- Develop and update various training materials, which may include videos, guides, and software simulations.
- Provide exceptional support by resolving tickets in a professional, accurate, prompt, and courteous manner while maintaining the highest level of customer (employee) satisfaction.
- Collaborate with our parent company, Great Gulf Group, on a regular basis regarding system issues, enhancements, and general questions.
- Identify and field ideas for system enhancements, working with both your team and Great Gulf business analysts to draft and approve business requirement documentation.
- Research, reproduce, and document system issues.
- Perform detailed user acceptance testing on system issues and enhancements.
- Strengthen relations with divisions in order to understand the needs of our business and improve processes related to various operations.
- Provide training and support for other systems, including but not limited to: Navision, Power Apps, Schoox, and Docusign, as well as outside vendors such as HSI, Freshdesk, and BizLibrary.
- Support the Learning and Development team as needed on creating and maintaining courses/curriculum for Ashton Woods University.
- Travel up to 30%.
Qualifications:
- Bachelor’s degree or equivalent experience in homebuilding or technical training.
- Construction ERP system experience is preferred but not required.
- Knowledge of residential construction processes preferred but not required.
- Understanding of Microsoft Office is required.
- Strong communication skills, both oral and written are required.
- Ability to teach in classroom setting or one-on-one basis.
- Individual must be highly self-motivated and driven with the ability to self-manage.
- Ability to adapt to new processes, changing assignments, multiple priorities, multiple tasks, and successfully meet deadlines.
- Ability to travel and manage the scheduling and agenda for division visits.
- Proven organizational skills in a fast-paced, detail-oriented work environment.
- Must have the ability to prioritize and multitask without compromising quality.
- Knowledge of HTML, CSS and related technologies is preferred but not required.
