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Customer Service Representative

4 months ago

Racine, United States API Heat Transfer Full time
Job DescriptionJob Description

Customer Service Representative (on-site) in US-Wisconsin-Racine

API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. Our Engineering Team continues to be one of the best in the industry. If you like to fix things, and want to be part of a new API, we'd love to talk to you about our Customer Service Representative

At API we take our culture transformation seriously To help find the best fit for our positions and organization and to be considered for any positions at API participation in our culture survey is required. Please cut & paste this link into your browser and complete all the step: API Heat Transfer (cultureindex.com).

What We Offer You:

  • Opportunity to be part of a growing, transforming business.
  • Be part of leading-edge technology for the heat transfer industry.
  • Ability to impact customers across multiple industries.
  • Full health & welfare benefits, 401(k), PTO, and developmental opportunities
  • Quarterly bonuses.

What You Will Do:

The Customer Service Representative will provide top notch service to our customers, ensure that their requirements and needs are met in a timely and professional manner.

  • Manage a high volume of incoming calls and emails from our distributors with various inquiries about API products including placing a new order, following up on an existing order, product specific questions, requests for quotes, and/or tracking a shipment.
  • Develop in-depth knowledge of TTP’s product line and become proficient in reading a bill of materials (BOM) to understand a product’s parts and components and identify model numbers.
  • Review customers purchase order and verify pricing, part number accuracy, addresses (Vendor, billing, and shipping), ship dates, and terms of sale.
  • Entry into API’s ERP system (PLEX).
  • Collaboration with other departments; Sales, Engineering, Supply Chain, Shipping, and Operations teams to ensure that we are delivering on our customer’s expectations.
  • Responsible for working within customer portals to obtain new orders, verify pricing, determine if revisions are required and provide acknowledgements.
  • Gain a working knowledge of production capacity and MRP (material requirements planning) to prepare pricing quotations and provide lead times on quote requests.
  • Adding and maintaining part numbers in standard TTP catalog files, learning and understanding catalog sub-types to correctly assign parts, managing specific customer catalog parts and pricing and data and managing Master Price Files.
  • Miscellaneous duties include, but are not limited to, researching serial numbers, and managing orders and inquiries via customer’s portals.

What You Bring:

  • Associate degree preferred plus at least three years of customer service experience with a manufacturing firm.
  • Extreme attention to detail and accuracy while handling multiple tasks at one time with multiple interruptions.
  • Proven ability to prioritize multiple tasks.
  • Good problem solving skills.
  • Proven ability to empathize with the customer and de-escalate challenging interactions.
  • Proficiency with Microsoft Office (Excel, Word, Power Point, Outlook, etc.) required.

Check out the COOL things we’ve been up to

  • Cube Cooling for Frac Truck
  • Turnkey Solutions for Nonalcoholic Beer & Wine
  • Heat Exchanger for Pharmaceuticals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTPZ