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Food & Beverage Manager

4 months ago

Greenville, United States Greenville Country Club Full time
Job DescriptionJob DescriptionJOB DESCRIPTION Position Title: Food & Beverage Manager

Reports to: Food and Beverage Director

Supervises: Dining Room Captains, Servers, Bartenders

FLSA Status: Exempt

Job Summary

The Food and Beverage Manager ensures the efficient and smooth operation of food and beverage venues at Greenville Country Club. This hands-on role is pivotal in delivering exceptional member experiences through effective management and coordination of dining services.

Essential Duties include, but are not limited to:

Trust and Teamwork

  • Staff Coordination: Design floor plans, organize staffing, and assist with hiring, training, and retention of dining room staff.
  • Team Leadership: Lead staff through various service types (banquet, a la carte etc.) and perform pre-shift line-ups to inform the FOH team of shift details.
  • Post-Shift Management: Complete post-shift reports, analyze server POS tickets, and confirm time and attendance for dining room employees.

Effective Communication

  • Member Interaction: Clearly communicate dining options to members, greet and seat members and guests, and resolve complaints regarding food and/or service.
  • Liaison Duties: Serve as a liaison between dining room and culinary team to ensure smooth operations.
  • Policy Coaching: Coach staff on club policies and ensure proper documentation as needed.
  • POS System Training: Train staff on all aspects of the POS system.

Innovation

  • Operational Efficiency: Plan dining room set-ups based on anticipated needs and guest counts.
  • Inventory Management: Maintain inventory of service utensils, equipment, china, glass, and silver, and ensure they are properly stored and accounted for.
  • Report Generation: Understand and produce necessary daily, weekly, and monthly reports.
  • Collaborates with peers to assess, meet and exceed KPIs and create SOPs.

Balance and Appreciation

  • Cleanliness and Organization: Ensure FOH employees maintain cleanliness and uniform appearance and assure dining and service areas remain clean and organized throughout the meal period.
  • Staff Scheduling: Monitor and adjust dining room staffing to balance member satisfaction and fiscal responsibility and assist with staff scheduling.
  • Security: Ensure the dining room and other areas of the club are secure at the end of the shift.
  • Inventory and Ordering: Assist with liquor, beer, and wine inventory and ordering.
  • Other duties, as assigned.

Education and/or Experience

  • Bachelor’s degree preferred, but will accept equivalent years of relevant work experience;
  • 3-5 years of Food and Beverage experience;
  • Minimum of one (1) of management experience, preferred;
  • 1-2 years of Food & Beverage supervisory experience;
  • Private club experience highly preferred.

Job Knowledge, Core Competencies and Expectations

  • Excellent customer service skills
  • Strong leadership ability; leads by example through a hands-on approach
  • Ability to create and foster a positive teamwork environment
  • Excellent communication skills, both verbal and written
  • Must be highly visible and maintain high level of member contact in all service areas
  • Follows all food & beverage health safety guidelines and alcohol service protocols
  • ServSafe certified (or the willingness to become certified)

PHYSICAL REQUIREMENTS

  • Must be 21 years of age or older
  • Must be able to remain in a stationary position for long periods of time
  • Must be able to move about the dining room to service guests
  • Frequent lifting and carrying of items up to 50 lbs.
  • Occasional pushing and pulling of items up to 50 lbs.

Greenville Country Club management has designed this job description to present the key duties and requirements necessary to achieve the job’s results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.