Product Support Specialist

4 weeks ago


Quincy, United States Knapheide Manufacturing Full time
Job DescriptionJob Description

Summary

Maximize customer satisfaction by providing premier product support for all Knapheide products. Utilize expert product knowledge and communication skill to efficiently identify and address support needs throughout distributor channels and across entire Knapheide customer base.

Duties & Responsibilities

  • Maintain and process multiple case files daily. Analyze and deliver appropriate product support action resulting in complete customer satisfaction. Document activities and current status concisely. Initiate and insure implementation of appropriate quality assurance measures and product enhancement opportunities.
  • Develop customer and distributor relationships ensuring optimal level of customer satisfaction.
  • Maintain high level product knowledge, product changes, enhancements, options, specials, ECOs, and new product release. Expand skillset and knowledge in accordance with Product Support Training Matrix.
  • Willingness to provide occasional hands on support in the field (


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