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Insurance Agent

4 months ago

Birmingham, United States LA Master Holdings, LLC Full time
Job DescriptionJob DescriptionDescription:

Key Responsibilities

  • Communicating and building positive relationships with customers and business associates.
  • Answer incoming telephone calls and connect customers with insurance products that fit their needs.
  • Supports business by offering property and auto insurance tailored to our customers’ unique needs.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Upselling products and services.
  • Shares expertise of our products and services to our customers to ensure appropriate insurance coverage.
  • Represents the company in an ethical, professional, and positive manner and complies with all company policies and procedures.
  • Under the direction of department leadership, supports quality improvement initiatives to support exemplary client satisfaction.
  • Maintains and generates report as requested by management.
  • Provides active listening to quickly resolve escalated issues supporting an enhanced customer experience and minimizing controllable disenrollment.
  • Tracks and documents all customer interactions, analyzing associated data.
  • Inbound and Outbound outreach to existing customers enhancing the customer experience.
  • Daily housekeeping of agency. Includes dusting, vacuuming, and thoroughly cleaning the restroom(s).
  • Performs other duties as assigned.
Requirements:
  • A minimum of 1 years’ experience as a licensed agent.
  • Active P&C license in the state of Michigan.
  • Prior experience working in a customer service, sales or other customer facing environment with a strong track record of customer satisfaction.
  • A drive to exceed goals and produce results.
  • Knowledge of the insurance industry.
  • Effective at multi-tasking and prioritization.
  • Meticulous attention to detail.
  • Proven oral, written, telephone and presentation skills. Strong interpersonal skills.
  • Ability to learn and retain product specific information and utilize to position the features and benefits to customers.
  • Experience working in a high volume, high energy, fast paced sales environment.
  • Experience in prospecting, cultivating, and maintaining new and existing relationships.

Physical Demands

  • Sit for long periods of time
  • Repeat the same movements
  • Use of hands to handle, control, or feel objects, tools, or controls
  • See details of objects that are less than a few feet away
  • Understand the speech of another person
  • Speak clearly so listeners can understand


This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.