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Technical Analyst I

4 months ago

Erlanger, United States Cartamundi - The United States Playing Card Company Full time
Job DescriptionJob Description

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

The Technical Analyst I will be the first point of contact for local support for various hardware and software needs of the business office and collaborates with support for the shop with IT engineers.

What you’ll do as a Technical Analyst I:

  • Primary point of contact regarding IT-related questions, issues, and problems for all local employees.
  • IT On Boarding Lead, you will introduce and train new hires on the technology they’ll use in their day-to-day responsibilities.
  • Maintains, analyzes/troubleshoots, repairs, upgrades, and distributes computer systems, hardware, software, printers, mobile devices, and other computer peripherals.
  • Works in conjunction with North American and Global IT for supporting local projects and infrastructure.
  • Documents, maintains, and shares critical information to appropriate internal staff.
  • Supports and maintains user/system account status, such as account creation and lock/unlock, for various systems as well as group/rights management.
  • Learn from engineers and assist with supporting business specific applications for the office and shop floor.
  • Reports progress and takes direction from a project leader, manager, or supervisor.
  • Works closely with other personnel on the team; shares information; maintains contact with others if needing help or if help is needed.
  • Provide end user training for employees.
  • Able to review workloads, prioritize activities, and self-motivate to complete assignments while escalating cases requiring consideration to supervision.
  • Promotes industry standard operating procedures based on experience and teamwork to complete assignments, and research through varying techniques to discover new and better solutions as part of problem solving.
  • Maintain contact with specific vendors for coordinating external support.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks within a timeline.
  • Support connectivity such as internet and VPN connections.
  • Maintains inventory of IT assets including documenting, storing, shipping, and maintenance.
  • Moves IT assets between physical locations as needed by employees.
  • Other duties as assigned.

We’re looking for a Technical Analyst I with:

  • Associate degree and 2 years of experience or a minimum of 6 years of experience in an IT field
  • Certifications in A+, Network+ required Security+ additionally preferred.
  • Familiar with a variety of various IT field's concepts, practices, and procedures.
  • Familiar with TCP/IP, LAN/WAN, routers, switches, firewalls, and other network technology.
  • Familiar with troubleshooting and observation tools such as Wireshark, Ping, tracing, NSLookup, Netstat, Log managers, Task Manager, Powercfg, Resource Monitor, Sysinternals, Windows Update Troubleshooter, etc.
  • Knowledge of advanced software deployment techniques, remote administration and configuration, security & compliance, cloud storage, data backup and transfer techniques, performance tuning, and policy management. Additional knowledge in network storage, virtualization, and databases are a plus.
  • Experienced with Active Directory management or similar tools.
  • Knowledge of computer security procedures and protocols.
  • Experience and background in Manufacturing a plus.
  • Positive personality that welcomes and enjoys working with all types of customers while being timely and staying focused on customer needs.
  • Ability to learn quickly, stay focused on goals, adapt to change, and work under pressure.
  • Experience with a combination of modern Windows and MAC end user equipment and operating systems, basic servers, data collection units or thin terminals, scanners, multifunction and label printers, mobile devices, projectors, video panels/DVRs, wireless access points, and Avaya or equivalent telephone systems management.
  • Familiar and disciplined to work within modern ticketing systems for independently tracking of assignments and work progress.
  • Knowledge of industrial label printers and label printing software is a plus.
  • Strong usage and support skills for Office 365 applications that includes advanced utility of Excel, Word, Outlook, Teams, Visio, and SharePoint.
  • Knowledge and experience supporting Adobe Creative Cloud Suite products.
  • Communication skills that include responsible reporting, positive customer service, and mutual respect to promote dependable teamwork.
  • Scripting knowledge such as PowerShell or Javascript is a big plus.
  • A wide degree of creativity and latitude is expected with problem solving.
  • On call required and after hours support occasionally necessary.
  • Must be able to regularly lift and move heavy boxes of equipment up to at least 40 lbs.
  • Strong usage of English. Additional knowledge of other languages is a plus.

Benefits a Technical Analyst I Can Expect from Cartamundi:

  • Competitive pay
  • Climate controlled facility
  • 401(k) with company match
  • Health, dental, and vision insurance starting day one
  • HSA (Health Savings Account) and FSA (Flexible Savings Account)
  • Life insurance
  • Short-Term and Long-Term Disability
  • Paid time off
  • Tuition reimbursement
  • Employee discounts on daycare, gym memberships, travel, and much more

Physical requirements and working conditions:

Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

  • Move throughout the entire facility to attend to various issues
  • Work effectively in teams across functional groups with strong communication skills and the ability to lead
  • Perform sedentary work on various computer systems
  • This position is located on-site in our Erlanger, KY facility

Apply today and discover the magic of making a difference at Cartamundi

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify.

Candidates must be 18 years old to work for Cartamundi.

No agencies please. No sponsorship available.

About Cartamundi:

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.