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Field Healthcare Account Manager

4 months ago

Denver, United States SonderMind Careers Full time
Job DescriptionJob DescriptionAbout SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

The Healthcare Account Manager will be responsible for signing up and engaging provider practice accounts, increasing referral volumes. You will prospect and target new accounts to close, conduct drive-bys, and visit regularly with practices. You will coordinate regular training, lunch and learns, and monthly or quarterly account reviews. We are seeking a self-starter with high energy, who will be responsible for identifying barriers to utilizing SonderMind or engaging clients into care, and work with the practices to resolve those barriers. The Healthcare Account Manager will delight our provider partners and ensure they have a successful and pleasant relationship with SonderMind.

Essential Functions
  • Engage with and grow provider practice accounts associated with health systems, increase monthly referral volume and new active clients
  • Monitor and improve performance of referring practices, identify and resolve barriers to referring
  • Ensure referred clients engage into care and creatively problem-solve with the provider practice where appropriate
  • Collaborate with the Healthcare Sales Executives on practice accounts that need to be trained or onboarded
  • Provide excellent customer service and ensure the practice accounts are excited about the SonderMind Value
  • Create cross-sell/up-sell opportunities in the existing customer base.
  • Complete assigned sales reports including use of Salesforce in an accurate and timely manner.
  • Represent the company at various community events, trade shows and promotions as required.
  • Contribute to product roadmap by feeding back the customer's voice .
  • And other responsibilities and ad-hoc projects from time to time, based on business needs.
What does success look like?
  • In your first 30 days, understand and be able to articulate the SonderMind product offering and service, be able to create a growth plan for existing practices
  • In your first 60 days, manage an existing book of business in an assigned territory, enhance partnership and increase referrals
  • By the first 90 days, you are managing and executing against a full quota
Who You Are

You have experience in physician-facing roles, where you were accountable to growing referral volumes. You are excited about the ability to engage and work with primary care provider practices and engage more clients into care. You are a self-starter that enjoys working in a fast-paced, energetic and collaborative environment.

  • Minimum of 1+ years of account management experience, preferred physician-facing experience
  • Ability to execute an Account Plan
  • Highly motivated, with proven ability to over-achieve individual targets
  • Excellent project management, organization, and communication skills.
  • Comfortable working with the ambiguity of a fast-paced startup - ability to innovate, and solve problems creatively
  • Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams) and Salesforce
  • Bachelor's degree or equivalent work experience

Our Benefits

The anticipated salary rate for this role is $50,000 base and $70,000 with OTE. This position will also be eligible to participate in the companies uncapped commission plan.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.