Current jobs related to Contact Center Assistant Manager - El Paso - Datamark, Inc.
-
Contact Center Assistant Manager
2 months ago
El Paso, United States Datamark, Inc. Full timeJob DescriptionJob DescriptionThe Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client. Primary Responsibilities:· Coordinates and oversees the day-to-day workflow of Contact Center Supervisors.· Assists with performance...
-
Contact Center Operations Manager
2 weeks ago
El Paso, Texas, United States Teleperformance USA Full timeAbout Teleperformance USATeleperformance USA is a leading global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.Job SummaryWe are seeking an experienced Contact Center Operations Manager to join our team in El Paso, TX. As a key member of our operations...
-
Contact Center Operations Manager
2 weeks ago
El Paso, Texas, United States Teleperformance USA Full timeAbout Teleperformance USAWe are a global digital business services company that delivers advanced, digitally powered business services to help top brands streamline their business in meaningful and sustainable ways.With over 410,000 passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in...
-
Contact Center Manager
2 weeks ago
EL PASO, United States Teleperformance USA Full timeCategory : Client Operations About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages,...
-
Customer Service Assistant Manager
3 weeks ago
El Paso, Texas, United States Datamark, Inc. Full timeJob OverviewThe Assistant Manager of Contact Center Operations plays a crucial role in overseeing all production-related elements of designated projects. This position serves as a primary liaison for clients.Key Responsibilities:· Directs and manages the daily activities of Contact Center Supervisors.· Aids in conducting performance assessments that are...
-
National Contact Center Agent I
3 months ago
El Dorado, United States Murphy Oil Full timeJob Posting The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system, credit card systems, satellite connectivity, external refrigeration, heat or a/c, or any number of technical or mechanical issues that may arise....
-
Spanish Bilingual Call Center Representative
1 week ago
El Paso, United States The Auto Club Group Full timeSpanish Bilingual Call Center Representative - Roadside Assistance. As a bilingual AAA Roadside Assistance Call Center Representative - Spanish-English, you are the first point of contact for our valued members facing distress on the roads. As part Roadside, Call Center, Spanish, Bilingual, Representative, Insurance, Education
-
El Paso, Texas, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Job Family:SCAJob Qualifications:Skills: Call Center, Customer Service, Data EntryCertifications: Experience: 0 + years of related experienceCitizenship Required:YesJob Description:Become a part of a dedicated team...
-
Manager of Case Management RN
3 weeks ago
El Paso, United States Las Palmas Medical Center Full timeDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.BenefitsLas Palmas...
-
Manager of Case Management RN
3 weeks ago
El Paso, United States Las Palmas Medical Center Full timeDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.BenefitsLas Palmas...
-
Manager of Case Management RN
2 weeks ago
El Paso, United States Las Palmas Medical Center Full timeJob DescriptionDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three...
-
Manager of Case Management RN
3 weeks ago
El Paso, United States Las Palmas Medical Center Full timeDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.BenefitsLas Palmas...
-
Manager of Case Management RN
2 weeks ago
el paso, United States Las Palmas Medical Center Full timeDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.BenefitsLas Palmas...
-
Manager of Case Management RN
2 weeks ago
el paso, United States Las Palmas Medical Center Full timeDescription IntroductionWant to join a team of daring managers who care without reservations or limits? Our Las Palmas Medical Center team is looking for a(an) Manager of Case Management RN. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.BenefitsLas Palmas...
-
Ambulatory Surgery Center Registered Nurse
1 week ago
El Paso, Texas, United States Ambulatory Surgery Center Full timeJob SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team at the Ambulatory Surgery Center. As a Charge Nurse, you will be responsible for overseeing the nursing care of patients, coordinating with surgeons and anesthesia providers, and ensuring the highest level of quality patient care.Key ResponsibilitiesOversee the...
-
El Paso, Texas, United States General Dynamics Information Technology Full timeType of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: Other Job Family: SCA Job Qualifications: Skills: Call Center, Customer Service, Data Entry Certifications: Experience: 0 + years of related experience US Citizenship Required: Yes Job Description: ...
-
Distribution Center Security Manager
7 days ago
El Paso, Texas, United States Marshalls Full timeJob Title: Distribution Center Loss Prevention SupervisorAt Marshalls, we're committed to providing a safe and secure environment for our associates and customers. As a Distribution Center Loss Prevention Supervisor, you'll play a critical role in protecting our assets and preventing shrinkage.Key Responsibilities:Lead all aspects of shrink awareness, access...
-
Trauma Center Administrator
2 weeks ago
El Paso, Texas, United States University Medical Center of El Paso Full timeJob SummaryThe University Medical Center of El Paso seeks a highly skilled and experienced Trauma Program Manager to oversee the management of the trauma program in accordance with the American College of Surgeons (ACS) Committee on Trauma (COT) criteria for verified Level I Trauma Centers. The successful candidate will be responsible for coordinating,...
-
Physical Therapist Assistant
2 weeks ago
El Paso, Texas, United States University Medical Center of El Paso Full timeJob Summary:University Medical Center of El Paso is seeking a skilled Physical Therapist Assistant to join our team. As a Physical Therapist Assistant, you will play a vital role in providing high-quality patient care and contributing to the success of our physical therapy department.Key Responsibilities:• Provides physical therapy services as indicated in...
-
Registered Nurse Case Manager PRN
2 months ago
El Paso, United States Las Palmas Medical Center Full timeDescription IntroductionAre you looking for a place to deliver excellent care patients deserve? At Las Palmas Medical Center we support our colleagues in their positions. Join our Team as a(an) Registered Nurse Case Manager PRN and access programs to assist with every stage of your career.BenefitsLas Palmas Medical Center, offers a total rewards package...
Contact Center Assistant Manager
4 months ago
DATAMARK, Inc. is currently seeking a motivated and experienced Contact Center Assistant Manager to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Assistant Manager will play a crucial role in overseeing and managing the daily operations of our contact center.
In this role, the Contact Center Assistant Manager will be responsible for ensuring that the contact center meets or exceeds its performance goals and delivers exceptional customer service. They will assist in supervising and coaching contact center representatives, monitoring call quality and performance metrics, and implementing process improvements to enhance efficiency and customer satisfaction. The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. This role is budgeted at $60,000 annually.
Responsibilities- Assist in the supervision and coaching of contact center representatives
- Monitor and evaluate call quality and performance metrics to identify areas for improvement
- Assist in the development and implementation of training programs for contact center representatives
- Respond to escalated customer inquiries or complaints in a timely and professional manner
- Analyze data and reports to track contact center performance and trends
- Collaborate with other departments to ensure seamless operations and customer service
Requirements
- Bachelor's degree in business or related field, or equivalent work experience preferred
- At least 6 years of contact center field experience with 4 of those years in a supervisory role.
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office applications
- Experience with contact center software and CRM systems
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources