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Patient Care Coordinator

4 months ago

Franklin, United States Tennessee Fertility Institute LLC Full time
Job DescriptionJob Description

Tennessee Fertility Institute (TFI) is a leader in treating fertility patients in Illinois by combining decades of experience with state-of-the-art technology. AFM is also known for providing compassionate patient care and individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.

We have an immediate opening for an empathetic Patient Care Coordinator for a full-time position. This is an exciting and challenging position with a practice that continues to grow.

Assignments include but not limited to:

· In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.

· Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.

· Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.

· Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.

· In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.

· In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

REQUIREMENTS:

  • High School Diploma or equivalent required; Bachelor's degree preferred
  • Medical Assistant experience strongly preferred.
  • Minimum of one year of ADMINISTRATIVE experience in a MEDICAL OFFICE preferred
  • Experience with Electronic Medical Record (EMR) system strongly preferred
  • Bilingual-Spanish a plus

Inception offers fantastic benefits to our team (Family members):

  • FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance
  • Adoption assistance and fertility benefits
  • Maternity and paternity/partner paid leave
  • 401k with generous match
  • 11 Company-paid holidays (1 float)
  • PTO starting at 18 days/year
  • Family member recognition program
  • Continuing education/professional development reimbursement and time off
  • Family member referral program
  • HealthJoy benefit concierge service and more

Applicants must have excellent communications and computer skills; capable of multi-tasking and working in a fast-paced environment; Candidate who is bi-lingual/multi-lingual is a Plus. Experience working in a medical reception setting is ideal. Clinical experience is preferred. Knowledge of women’s health is a Plus.

TFI is a physician practice dedicated to the treatment of infertility. We offer a generous benefits program for our full-time employees. For more information on the company, please visit our website at www.ivforlando.com.

*The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.