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COLLECTOR - Bilingual (Spanish)
4 months ago
US Auto Credit has an immediate opening for a bilingual Spanish speaking collector.
As a collector you will initiate contact of past due borrowers to facilitate bringing of loan to current status thereby lowering delinquencies in loan portfolios overall. Compliance to current regulations and guidelines is essential.
You must be able to multi-tasks and handle a high volume of inbound and outbound calls
A successful collector will also independently manage time in an effort to meet all department standards and requirements
You are known for your commitment to service, a good listener and develop relationships quickly with the customers you serve. You must have a proven track record of customer service, are process and results oriented, work well under pressure and have excellent communication skills. You take pride in the success of the team, are a quick learner and value constructive feedback. You are patient and methodically evaluate the customer’s issue and act to resolution. You will use your knowledge and communication skills to work with customers to collect and share the information needed to provide positive and effective outcomes. You are often recognized for your negotiation skills and excel at managing and resolving conflict.
Collection experience in the automotive finance industry or similar financial-related field is a plus.
Bilingual in English/Spanish required.
All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background checks, motor vehicle check and pre-employment drug test and be able to present a valid driver's license.
EOE/Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than three (3) business days after employment commences. In addition, all new hires will be required to verify their employment authorization under oath by signing Form I-9 upon commencing employment.
