Professional Services Engineer III

1 month ago

Gainesville, United States Logically Full time
Job DescriptionJob DescriptionSalary:

A trusted partner for over 20 years, Logically, a Managed Security Solutions Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.


But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do, but we’re also committed to creating a fun, supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.


Why Work for Us: 

  • Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
  • Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
  • Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
  • We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
  • Take advantage of opportunities for personal and professional development, empowering you to advance your career.


Job Summary:

The Professional Services Engineer lll proactively plan, scope, oversee, coordinate, tracks and runs assigned projects tasks. This role serves as the bridge between sales, project management, and service delivery. This role will be to work with the customers, understand their needs, formulate solutions, and help them achieve their goals with Logically’s product portfolio. This role will provide feedback to internal engineering teams on the actual field experience through customer engagements and implementations. The Pro Services Engineer lll will be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.  This position will serve as an escalation point within the Professional Services team and play a key role in gathering, estimating, and completing on-going development projects.


Job Duties & Responsibilities: 

  • Serve as an escalation point for the Professional and Service Delivery Teams
  • Provide best in class customer service to Logically’s customer base
  • Adhere to Logically Core values while following best practices and operational procedures
  • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
  • Support internal departments on quoting and scoping of SoWs
  • Lead technical conversations with customers, partners, and internal teams to clarify and assess all aspects of an engagement
  • Play a lead role in scoping customer meetings and developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements
  • Perform project risk analysis based on technical elements and implement mitigations plans
  • Develop and improve project related documents with any required technical architecture diagrams
  • Perform deployment, configuration, testing and troubleshooting of Logically solutions in the customer environment
  • Complete installation and configuration of Logically solutions in the customer environment
  • Provide technical training sessions and demos remotely and/or on-site depending on customer engagement
  • Deliver documentation for implementation, guides, maintenance, etc relevant to the customer requirements
  • Work closely with Sales, Project, and Service Delivery teams to ensure successful completion of projects 
  • Communicate opportunities to the customer project and account team
  • Document and implement improvements for Professional Services engagement processes
  • Support and assist other departments with technical escalations and service tickets as directed by PS Leadership


Qualifications: 

  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, or relevant experience preferred
  • Required to have one or more of the following certifications: Certified Network Associate (CCNA), Amazon Web Services (AWS), Microsoft Certified Professional (MCP), CompTIA A+, Network+, Security + Extreme, Fortinet, Sonicwall certs
  • Advanced understanding of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP/S and distributed networks
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Business acumen; translating business requirements into related solutions 
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations 
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders 
  • Ability to manage multiple projects in a fast-paced environment Team player mentality and willingness to share knowledge with others 
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form 
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution 
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time 
  • Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills 
  • Demonstrated experience with server, cloud, network architecture and deployment
  • On the job experience with Windows Server Operating Systems, Active Director, Microsoft Exchange, 0365, Hyper V, StorageCraft, Fortinet, Extreme, Sonicwall, ConnectWise and Remote Access Services preferred 
  • 10+ years’ previous experience in IT administration and/or technical support experience, or equivalent


#LI-sd1

#LI-hybrid


Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes. 

  • Senior Professional Services Engineer

    3 weeks ago

    Gainesville, Georgia, United States Logically Full time

    Job OverviewSalary: A trusted partner for over two decades, Logically, a Managed Security Solutions Provider (MSSP), delivers cyber-first solutions and services that integrate security across technology infrastructures to mitigate risk and empower teams to concentrate on their core business, rather than the technology that supports it. At Logically, we are...

  • Senior Professional Services Engineer

    3 weeks ago

    Gainesville, Georgia, United States Logically Full time

    Job OverviewSalary: A trusted partner for over two decades, Logically specializes in Managed Security Solutions, delivering cyber-first services that integrate security throughout technology infrastructures to mitigate risks and enable teams to concentrate on their core business objectives. Our commitment is to empower organizations to thrive in an...

  • Healthcare Engineer

    1 month ago

    Gainesville, United States Veterans Professional Services, LLC Full time

    Job DescriptionJob DescriptionWe are seeking experienced Healthcare Engineers to join our team.  We are looking for individuals with a strong background in mechanical, civil, electrical, or related engineering disciplines.  Candidates with previous VA hospital experience are preferred. Responsibilities:Provide engineering expertise to support the...

  • Healthcare Facility Engineer

    3 weeks ago

    Gainesville, Florida, United States Veterans Professional Services, LLC Full time

    Position OverviewWe are in search of skilled Healthcare Facility Engineers to enhance our engineering team. Ideal candidates will possess a robust background in mechanical, civil, electrical, or similar engineering fields. Experience within healthcare environments is highly valued.Key Responsibilities:Deliver engineering insights to bolster the operations,...

  • Engineering Systems Specialist III

    3 weeks ago

    Gainesville, United States Buchanan Technologies Full time

    Job Title: Engineering Systems Specialist III Job Type: Full-time Objective: The Engineering Systems Specialist 3 will assist clients with the use of CAD/PLM software (Pro-Engineer, CATIA, and/or other CAD systems), provide product assistance and support, troubleshoot engineering software challenges, and document processes for the support team. This position...

  • Technical Support Specialist III

    5 days ago

    Gainesville, Florida, United States City of Gainesville Full time

    Job SummaryThis is a complex technical, administrative, and engineering support role that requires a high level of expertise and problem-solving skills. As a Technical Support Specialist III, you will work under limited supervision to provide support to various teams and stakeholders within the City of Gainesville.Key ResponsibilitiesProvide technical...

  • Inspector III

    17 hours ago

    Gainesville, Florida, United States My Florida Corp Defunct Full time

    Job SummaryWe are seeking a highly skilled Inspector III to join our team at the Florida Department of Transportation. As an Inspector III, you will be responsible for analyzing complex plans and performing independent technical assignments to ensure compliance with state and federal specifications, plans, permits, policies, procedures, statutes, and...

  • Structural Engineer III

    24 hours ago

    Gainesville, Florida, United States Crom Corp Full time

    Job PurposeTo provide comprehensive engineering design development and support for Crom Corp.Key ResponsibilitiesTechnical Responsibilities:Plan, schedule, and coordinate the preparation of design drawings with Project Management, Estimating, and Drafting departments to produce signed and sealed construction plans.Research and investigate information for...

  • Solar Construction Manager III

    6 days ago

    Gainesville, Florida, United States IEA Constructors LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Solar Construction Manager III to join our team at IEA Constructors LLC. As a key member of our construction management team, you will be responsible for directing and managing the overall construction project(s) from inception to completion.Key ResponsibilitiesDirect and manage the construction...

  • Field Engineer III

    1 week ago

    Gainesville, United States Wanzek Construction Full time

    Responsible for monitoring multiple project activities, including inspections of major equipment received onsite, compliance with specifications, procedures, drawings, submittals and ensuring inspections and tests are qualified and complete. Employee Field Engineer, Engineer, Quality Control, Inspection, Management, Construction, Business Services

  • Solar Construction Manager III

    2 days ago

    Gainesville, Florida, United States IEA Constructors LLC Full time

    Solar Construction Manager III Job DescriptionIEA Constructors LLC is seeking a highly skilled Solar Construction Manager III to lead our construction projects from inception to completion. As a key member of our team, you will be responsible for ensuring that client requirements are met, projects are completed within assigned schedules and budgets, and all...

  • Utility Coordinator III

    1 week ago

    Gainesville, Florida, United States SAM Full time

    {"title": "Utility Coordinator III", "description": "Job SummaryAt SAM, we are seeking a highly skilled Utility Coordinator III to join our team. As a key member of our utility coordination team, you will play a critical role in ensuring the successful execution of our projects.Key ResponsibilitiesProvide technical support and coordination for utility...

  • Teacher Assistant I-II-III

    2 weeks ago

    Gainesville, Florida, United States TEXAS JUVENILE JUSTICE DEPARTMENT Full time

    Job SummaryWe are seeking a highly motivated and dedicated individual to join our team as a Teacher Assistant I-II-III at the Texas Juvenile Justice Department. As a key member of our education team, you will play a vital role in supporting the educational needs of our students.Key ResponsibilitiesAssist teachers with lesson planning, instructional...

  • Admissions Coordinator II/III

    3 weeks ago

    Gainesville, Florida, United States University of Florida Full time

    Job Overview: This role serves as the primary representative for the PharmD program, acting as the initial contact for prospective applicants. Key responsibilities encompass the management of application materials through established software systems. A comprehensive understanding of the University of Florida's processes related to professional school...

  • Compliance Analyst III

    4 weeks ago

    Gainesville, United States University of Florida Full time

    Compliance Analyst IIIJob no:532902 Work type:Staff Full-Time Location:Main Campus (Gainesville, FL) Categories:Legal/Audit Services/Compliance Department:22020000 - GN-UNIVERSITY COMPLIANCE Classification Title:Compliance Analyst III Job DescriptionUnder the direction of the Director, Privacy (Director), the Privacy Analyst III supports the continued...

  • Administrative Specialist III

    1 week ago

    Gainesville, Florida, United States University of Florida Full time

    {"Job Title": "Administrative Specialist III", "Job Summary": "We are seeking an experienced Administrative Specialist III to join our team at the University of Florida. This is a highly visible position that requires a professional with exceptional organizational and communication skills to manage concurrent tasks, interact with diverse constituents, and...

  • Construction Inspector III

    3 days ago

    Gainesville, Georgia, United States KCI Technologies Inc. Full time

    KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. We are currently seeking a skilled Construction Inspector III to join our team. **Job Summary:** This position will provide assistance to experienced inspectors on active roadway and bridge construction projects. The...

  • Administrative Assistant III

    4 weeks ago

    Gainesville, United States University of Florida Full time

    Administrative Assistant IIIJob no:532830 Work type:Staff Full-Time Location:Main Campus (Gainesville, FL) Categories:Office/Administrative/Fiscal Support, Veteran's Preference Eligible Department:60380000 - AG-GLOBAL FOOD SYSTEMS Classification Title:Administrative Assistant III Job Description:The Administrative Assistant III will provide daily...

  • Civil Engineering Professional

    1 week ago

    Gainesville, Virginia, United States Dewberry Full time

    About DewberryDewberry is a leading professional services firm with a strong reputation for delivering high-quality services to our clients. We pride ourselves on our exceptional talent and commitment to excellence, which has inspired our employees to succeed for over 50 years.Job SummaryWe are seeking a highly motivated and detail-oriented Site/Civil...

  • Security Officer III

    2 weeks ago

    Gainesville, Texas, United States Headhunter Systems Limited Full time

    **Job Summary**Headhunter Systems Limited is seeking a highly skilled Security Officer III - OIG Security Officer III (GNS) to join our team. As a Security Officer III, you will be responsible for ensuring the safety and security of our facilities and personnel.**Key Responsibilities**• Analyze and evaluate security risks and threats to our organization•...