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Customer Service Representative

4 months ago

Schertz, United States MAC DISCOUNT LLC Full time
Job DescriptionJob Description


CUSTOMER SERVICE REPRESENTATIVE (CSR)

JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to the public through online auctions. The Customer Service position supports the customer base by teaching our customers and answering questions through various channels. This position reports to the Customer Service Team Lead. All applicable candidates must be bilingual English/Spanish, written and spoken.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Provide top tier customer service using various channels

  • Show the customer how to make an account and place a bid on the website or app

  • Assist with returns associated with Members and Buyers Assistance plan

  • Answer general customer questions, subject matter expert for all policies

  • Research bid histories for customers

  • Escalate issues to appropriate managers

  • Liaise with Accounting for customer returns and pay issues

  • Other tasks as assigned by management

QUALIFICATIONS:

Must be bilingual English/Spanish, written and spoken

  • Must be available to work onsite Monday – Friday from 10:00 am – 6:00 pm with a half hour lunch

  • Must be proficient or trainable in PST, FRONT, STRIPE, SendGrid

  • Must be tech savvy with good typing skills

  • Must communicate well with various audiences

  • Must be able to follow written directions and company policies

  • Must have high school diploma or equivalent, college degree preferred


BENEFITS:

  • Healthcare after 60 days
  • Weekly paychecks
  • Employee credit each week to bid on our items after 60 days
  • 401(k) with employer match after 90 days
  • Employee Referral Program
  • 5 days PTO on the 1st of January after one year of employment



Monday through Friday 10:00am to 6:00pm