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Loss Prevention Officer

4 months ago

Jupiter, United States Timbers Jupiter Full time
Job DescriptionJob Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy

Benefits:

  • Company 401K 100% match up to 4%
  • Florida Blue Health Insurance
  • Aetna & Delta Dental
  • Employee Assistance Program
  • Company Paid Life Insurance, STD insurance, and LTD insurance
  • Employee Discount Program
  • Family Life Insurance
  • HSA and FSA program

SUMMARY:

Responsible for the safety and security of COA property and span class="Apple-converted-space">

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities mayinclude, but are not limited to, the following:

• Hourly Patrols on property and check in at designated points.

• Assists owners and guests with access to the home.

• Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.

• Conducts daily physical hazard inspections.

• Responds to accidents, contact EMS or administer first aid/CPR as required.

• Assists owners, guests, and employees during emergency situations.

• Notifies appropriate individuals in the event of accidents, attack, or other incidents.

• Defuses owner, guest, and/or employee disturbances and calls for outside assistance as necessary.

• Completes incident reports to document all Security/Loss Prevention related incidents.

• Resolves safety hazard situations.

• Escorts any unwelcome person from the property without interrupting the orderly flow of property operation.

• Responds to and properly documents scenes of vehicle accidents and calls for assistance as necessary.

• Responds to and properly documents reported missing items and instances of alleged theft.

• Completes a Loss Prevention shift summary/daily activity report.

• Maintains confidentiality of all Security/Loss Prevention and property reports/documents.

• Conducts investigations and gathers evidence in a timely manner.

• Responds to questions and complaints from owners & guests.

• Observes safe work methods and uses safety equipment; secures worksites from safety hazards as necessary.

• Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a team.

• Demonstrates courteous and cooperative behavior when interacting with owners and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Manages master key distribution and proper signing-in and out on a daily basis.

• Managed lost and found protocol.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

High school diploma/GED, AND two (2) years of Loss Prevention or Security experience OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Fire and Life Safety systems.

• Materials, methods, practices and equipment used in facilities construction, maintenance and repair.

• Operation, adjustment, preventive maintenance and minor repair of power tools and equipment related to the work.

• Applicable laws, OSHA

• Safety principles, practices and equipment related to the work.

• Basic record keeping practices and incident reporting.

• Policies and procedures of the department.

• Use of specified computer applications involving word processing, queries, data entry and/or standard report generation.

• Proper business English, including spelling, grammar and punctuation.

• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

• Operating and maintaining specialized tools and equipment of a variety of mechanical, electrical and facilities maintenance trades.

• Safely using and maintaining hand and power tools related to the work.

• Maintaining accurate records of work performed.

• Using initiative and independent judgment within established procedural guidelines.

• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a construction and maintenance setting; agility to use typical trade equipment, hand and power tools and standard office equipment; stamina to stand, walk and climb and to work in awkward spaces for an extended period of time; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over a radio or telephone.

Work is subject to exposure to extreme weather conditions, hazardous chemicals, electrical currents, gases, dust and noxious odors.