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Collections Specialist

4 months ago

Little Rock, United States Arkana Laboratories Full time
Job DescriptionJob Description

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As the Collections Specialist, you will be responsible for the timely collection of outstanding accounts receivable and updating/maintaining client configurations.

What you'll do:

  • Collection of client accounts
  • Collection of outstanding insurance claims
  • Collection of outstanding patient responsibility balances
  • Processes client contact updates and client account maintenance
  • Validates new client contact information and submit vendor forms and required documentation to the client in a timely manner as needed
  • Answers incoming telephone calls in a professional, courteous, timely manner
  • Runs Monthly Patient Collection Letters
  • Verifies the distribution of automated client invoices through the billing system and correct/update delivery method as needed
  • Configures existing clients in the billing system with information received from the Client Development/Client Services Team
  • Accesses processes, duties, tasks and recommend updates to improve processes and procedures as needed
  • Other duties as assigned

You should have:

  • Proven track record of process improvement to drive accuracy and efficiency
  • Evidenced problem-solver
  • Strong leadership skills
  • Excellent verbal and written communication skills
  • Detail-oriented and analytical thinker
  • Demonstrated ability to project manage (i.e. scheduling, critical thinking, communication)
  • Ability to prioritize and maintain composure in stressful times

Qualifications

  • Minimum of high school diploma
  • Two years of experience with medical billing/collections
  • Proficient with various software applications (Outlook, Excel, Word), computer systems, web-based applications, and third-party portals

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

  • Competitive salary
  • Generous paid time off and Paid Holidays
  • Minimal cost health insurance for you and affordable options for your family
  • 401(k) with immediate eligibility and match
  • Company-paid life insurance
  • Company-paid long term disability coverage
  • Affordable vision and dental plans
  • Flexible Spending Account or Health Savings Account availability
  • Wellness plan and complimentary yoga classes
  • Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.