Grocery Store Manager

2 weeks ago

Utica, United States Compassion Coalition Inc Full time
Job DescriptionJob DescriptionJob Summary:
Oversees and is accountable for the store operations ensuring maximum sales and profitability through effective customer service, merchandising, inventory management, expense control, personnel management/training, managing operating costs and minimizing shrinkage.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)
  • Performs duties in a safe and efficient manner consistent with store safety policies and procedures.
  • Creates “action plans” for opportunities in store.
  • Ensures that store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.  Responds to customer’s questions, resolves problems and needs in a friendly, accurate and timely manner.
  • Monitors store quality, cleanliness, stock levels, merchandising, sales growth, and profitability by analyzing operating reports, payroll sales reports, shrink reports, and taking appropriate action to improve performance.
  • Creates and monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers while minimizing personnel costs.
  • Implements plan to maximize sales to meet or exceed budgets.
  • Regulates shrinkage, expenses, payroll, and report variances as requested.
  • Ensures compliance with all store policies and procedures and supports store loss prevention efforts through meetings, audits and corrective action plans as required.
  • Implements a regular and effective housekeeping program throughout the store.
  • Continually evaluates and reacts to performance issues and actively recruits as necessary. 
  • Ensures that accurate records are maintained in tracking margins, markdowns, in-store use of merchandise, voids, and refunds on outdated, damaged or spoiled merchandise write-offs.
  • Ensures that product rotation procedures are rigidly observed and that merchandise is of optimum freshness and quality.
  • Maintains stock levels, inventory, and stock rotation to required level. Plan department layout or merchandise and/or advertising display. Inspects merchandise to ensure it is correctly priced and displayed.
  • Supports store loss prevention efforts through meetings, audits, and/or corrective action programs.
  • Maintains effective security standards and procedures for all area within the store.
  • Maintains high standards of employee morale and promotes an atmosphere of cooperation.
  • Participates in on-going training activities to increase personal skill level, improving overall store operations and customer service.
Supervisory Responsibilities:

Supervisory responsibilities include recruiting, interviewing, selecting staff and making hiring recommendations; planning, scheduling and assigning work; checking and approving work; recommending salary adjustments; making effective recommendations regarding promotions, making effective recommendations regarding unsatisfactory employees; making final decision to terminate unsatisfactory employees.

Education and Experience:  
  • High school diploma or GED required
  • At least 5 years retail experience in a supermarket industry preferred
  • Basic personal computer skills that include the ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.
  • Equivalent combination of experience and education.
Knowledge, Skills, and Abilities:
  • Must possess excellent customer service skills
  • Strong leadership skills
  • Merchant mentality
  • Self-starter
  • Excellent supervisory skills and the ability to motivate, coach and lead diverse employee groups
  • In-depth knowledge of all aspects of store management and operations
  • Ability to analyze and solve problems
  • Ability to handle and resolve customer complaints and concerns
  • ​​​​​​​Ability to work evening and/or weekend hours
  • Ability to establish priorities, work independently and meet store goals and objectives
  • Ability to check, count, and verify numbers
  • Possess good organizational skills and detail orientation
  • High degree of personal integrity
  • Customer service experience.
  • Comprehensive working knowledge of all aspects of store management and operations
  • Ability to handle and resolve recurring problems
  • Ability to work evening and/or weekend hours.
  • Ability to establish priorities, work independently and meet store goals and objectives.
Physical and Mental Requirements:
  • Ability to stand for extended periods of time, climb, balance, stoop, kneel, crouch, crawl, reach, sit, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
  • Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading.
Environmental Conditions:
The store manager is exposed to inside and outdoor weather conditions, extreme cold, dust and/or dirt, oils, chemicals, fumes, odors, and unpleasant tasks such as handling garbage.

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