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Assistant Restaurant Manager

4 months ago

Cape Elizabeth, United States Inn By the Sea Full time
Job DescriptionJob Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

Overview:

This position’s primary job duties are to oversee the safe and efficient operation of the restaurant and other outlets where applicable (may include Lounge, Room Service, and Pool/Boulevard service). This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. This employee must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, this employee must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.

  • Dental and vision insurance are provided to promote overall health and wellness.

  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.

  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.

  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones. 

  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay. 

  • Team members can also take advantage of travel discounts at our portfolio of hotels. 

  • Additional benefits may be available based on the individual hotel that is hiring.

Job Duties and Responsibilities:

  • Assist with work schedules in accordance with forecasts, staffing guidelines and labor productivity goals

  • Enforcement of hotel’s cash handling policies and procedures

  • Coordinate supply purchases. Monitor and maintain inventory of supplies to prevent shortages

  • Assist with formalizing and maintaining SOPs; create and execute training program for department

  • Assure all beverage servers are properly trained in local and state beverage service laws and comply with Olympia’s beverage service policies and procedures

  • Know menu, menu prices, composition of food and beverage menu items; be familiar with all daily specials and with proper plating procedures and promotions

  • Maintain food and beverage control (i.e., portion control, liquor control)

  • Participate in month-end inventory, as needed

  • Participate in the daily operation of the restaurant/outlets (i.e., may perform Server, Host/Hostess, or cashier duties, as necessary)

  • Ensure Room Service is provided accurately and promptly. Be sure trays are retrieved daily and callbacks are completed

  • Personal commitment to receiving guest feedback on overall restaurant experience

  • Maintain high standards of cleanliness and décor at all times

  • Assist GM and Kitchen Management by controlling costs (i.e., limit waste, breakage, theft and minimize comps); conduct price shopping, labor management

Safety Responsibilities:

  • Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required. For example:

    • If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use

    • If responsible for hotel van drivers, ensure they have completed the proper safe van driving training.

    • If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals

  • Promote Olympia’s Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns

Manager Responsibilities & Expectations:

  • Support the hotel in achieving high performance levels in service and profitability

  • Hold self and others accountable for achieving results

  • Support a culture that promotes high employee morale and performance

  • Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction

  • Respond to guest/employee concerns or complaints in a timely and courteous manner (ability to effectively problem solve) 

  • Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback

  • Keep timely & accurate documentation via performance log, attendance record, and corrective action form. Must partner with Director of Food and Beverage and/or GM/HR on all terminations.

  • Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll

  • Interview, select, train, and orient employees per OHM’s process and procedures

  • Set and adjust the rates of pay and status for direct reports (i.e., Full-time, Part-time, etc.)

  • Ensure that payroll standards are being met (verify compliance with PTO and Holiday pay policy)

  • Review daily “Time & Attendance” punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrence(s)

  • Review and maintain timely and accurate “status” of employees for benefit plans (i.e., Full-time, Part-time and terminations)

  • Train team how to punch in/out and transfer departments (holds employees accountable)

  • Aggressively manage workers’ compensation claims (partners with GM/HR, as needed)

  • Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.

  • Attend and participate in Department Manager meetings to foster open lines of communication

  • Participate in the annual budgeting process and effectively manage department expenses in line with the budget

  • Assume managerial responsibilities for the hotel in the absence of the GM (must be knowledgeable of emergency procedures)

Skills Required:

Core Skills:

  • Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)

  • People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect

  • Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing

  • Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices

  • Judgment & Discretion – appropriately handle confidential and sensitive information

  • Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision

  • Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs

  • Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. Calmly handle all customer and employee interactions & issues.

  • Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks

  • Computer skills/ Technical Aptitude – proficiency in computer technology (i.e., e-mail, MS Word, Excel, & other hotel related systems). Utilize technology to enhance organizational efficiency

  • Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

  • Knowledge and ability to perform all aspects of restaurant service

  • High aptitude in working with numbers and able to efficiently use a calculator

Experience/Education:          

Minimum of 2 years of supervisory customer service experience with at least 1 year of full-service dining experience; management experience preferred; high school diploma and/or equivalent work experience required.

Performance Measurement:

90 Day probationary review, on-going feedback from supervisor, attendance, productivity, feedback from others, employee turnover, accidents/ incidents (Work Safety History), cash over/short. Monthly financial performance including food and payroll costs, inspection results (City, Brand, Account, Safety), and Brand service scores, etc.

Physical Demands:

Work is performed in a hotel environment; This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting to 50 pounds. Moderate computer keying using both hands and viewing material on a computer screen. Requires flexible working hours including nights and weekends; Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.