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Lab IT Support Specialist with GxP environment is must

4 months ago

Lexington, United States Cliecon Solutions Inc Full time
Job DescriptionJob Description

Hello,

Greetings from Cliecon Solutions Inc.,

I am Gowtham Nagineni, part of Cliecon Recruiting team. Please check/review the below requirement and forward your resume, contact details if you are interested and comfortable with the below job description and feel free to call/mail me at ngowtham@cliecon.com

Job Title: Lab IT Support Specialist with GxP environment is MUST

Location: Lexington, MA ( Onsite )

Hire Type: Fulltime/Permanent: Salary: Will provide base salary + Health Insurance

Job Description:

Provide day-to-day administrative support for multiple hosted applications (e.g. Lab Computers).

Assess, prioritize and resolve issues reported by users in the various applications.

Provision new users, manage workflows, manage system configuration, and general end user assistance.

Conduct user audits to ensure appropriate application access is maintained.

Collaborate with the rest of the IT development teams to participate in projects and identify system improvements.

Design, develop and test enhancements in alignment with internal business process requirements.

Document all changes to applications per internal controls.

Create technical documentation and conduct end user training.

Adhere to industry best practices for change and release management.

Job Requirements:

1-2 years of professional experience in a technical support position in Lab IT environemt.

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Ability to deliver high quality work under tight deadlines.

Outgoing, creative personality with technological savvy.

Tenacious dedication to good organization, thorough documentation, and attention to detail.

Ability to work independently and manage one's time in a fast-paced, interrupt-prone environment.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Additional Requirements:

Prior experience, preferably in a SaaS company or in the healthcare IT sector.

Experience/Exposure with GxP environment is MUST and computer system validation (CSV) is a plus

  • Install/Retire Lab Computers
  • Install/Retire Software
  • Face-to-Face Troubleshooting
  • Interface Support
  • Deployment Coordination
  • Return to Service
  • Resource on-boarding
  • Establish support queue
  • System access
  • On-boarding procedure
  • Execute Knowledge Transfer