Current jobs related to Call Center Supervisor - Whitinsville - unibank
-
Call Center Representative
3 weeks ago
Whitinsville, United States BankTalent HQ Full timeWe have a Unique opportunity to join our Call Center team as a full-time Call Center Representative. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional...
-
Call Center Representative
2 months ago
Whitinsville, United States BankTalent HQ Full timeWe have a Unique opportunity to join our Call Center team as a full-time Call Center Representative. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional...
-
Call Center Representative
2 months ago
Whitinsville, United States unibank Full timeJob DescriptionJob DescriptionWe have a Unique opportunity to join our Call Center team in a full-time role as a Call Center Representative. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who believes in the mission of a community bank, who gets excited about learning...
-
Call Center Representative
2 weeks ago
Whitinsville, United States Unibank Full timeWe have a Unique opportunity to join our Call Center team in a full-time role as a Call Center Representative. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide...
-
Call Center Representative Trainee
3 weeks ago
Whitinsville, United States Unibank Full timeOpportunity Overview: We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who believes in the mission of a community bank, who gets excited about learning new things,...
-
Call Center Representative Trainee
3 weeks ago
Whitinsville, United States Unibank Full timeOpportunity Overview: We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role. We are group of talented, professional individuals passionate about supporting our customers and co-workers. Were looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives...
-
Call Center Representative Trainee
2 months ago
Whitinsville, United States unibank Full timeJob DescriptionJob DescriptionOpportunity Overview: We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who believes in the mission of a community bank, who gets excited...
-
Call Center Representative
3 days ago
Whitinsville, United States BankTalent HQ Full timeOpportunity Overview: We have a Unique opportunity to join our Branch team as a Full-Time Teller in our Uxbridge Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We‘re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited...
-
Call Center Representative Trainee
1 week ago
Whitinsville, United States BankTalent HQ Full timeOpportunity Overview: We have a Unique opportunity to join our Branch team as a Full-Time Teller in our Uxbridge Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited...
-
Customer Service Representative
1 week ago
Whitinsville, Massachusetts, United States Unibank Full timeOpportunity OverviewWe are seeking a highly motivated and customer-focused individual to join our Call Center team as a Trainee in a full-time role. As a member of our team, you will have the opportunity to learn about all aspects of our business and develop your skills in a dynamic and supportive environment.Position OverviewThis role involves assisting...
-
Customer Service Representative
1 day ago
Whitinsville, Massachusetts, United States BankTalent HQ Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our Call Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
1 week ago
Whitinsville, Massachusetts, United States Unibank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at UniBank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
1 week ago
Whitinsville, Massachusetts, United States BankTalent HQ Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BankTalent HQ. As a key member of our Call Center team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer Service:...
-
Behavior Support Specialist
3 weeks ago
Whitinsville, Massachusetts, United States Pragmatic Minds, LLC Full timeJob OverviewThe Behavior Support Specialist plays a crucial role in delivering therapeutic services through the application of Applied Behavior Analysis (ABA). This position involves executing tailored behavior intervention plans crafted by a supervising BCBA/LABA, in various settings including clients' homes, community environments, and during organized...
-
Customer Support Specialist
3 weeks ago
Whitinsville, Massachusetts, United States BankTalent HQ Full timePosition Overview:Join our dedicated Customer Support team as a full-time Customer Support Specialist. We are a collective of skilled professionals committed to delivering exceptional service to our clients and colleagues.We seek an individual who resonates with the values of a community-focused financial institution, is eager to learn, and is driven to...
-
Behavior Technician
2 months ago
Whitinsville, United States Pragmatic Minds, LLC Full timeJob DescriptionJob DescriptionThe Behavior Technician is responsible for implementing therapeutic clinical services using Applied Behavior Analysis (ABA) and following individualized behavior plans as developed by lead BCBA/LABA and under their supervision in the client’s home, in the community and during center based social activities. QUALIFICATIONS:§...
-
Behavior Technician
4 months ago
Whitinsville, United States Pragmatic Minds, LLC Full timeJob DescriptionJob DescriptionThe Behavior Technician is responsible for implementing therapeutic clinical services using Applied Behavior Analysis (ABA) and following individualized behavior plans as developed by lead BCBA/LABA and under their supervision in the client’s home, in the community and during center based social activities. QUALIFICATIONS:§...
-
Client Support Associate
3 weeks ago
Whitinsville, Massachusetts, United States BankTalent HQ Full timePosition Overview:Join our dynamic team as a full-time Customer Service Specialist, where you will play a crucial role in assisting our valued clients and branch personnel with inquiries related to our banking services. Our team is dedicated to providing exceptional support and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries...
-
Assistant Teacher/Teacher Substitute
4 months ago
Whitinsville, United States South Middlesex Opportu Full timeJob DescriptionJob DescriptionSUMMARYPositive and creative leader/team member who provides a nurturing classroom. Planning and implementing developmentally appropriate learning experiences that engage the whole child. Supports the readiness of children through social/emotional, cognitive, physical, and language activities. Establishes and maintains a safe,...
-
Customer Care Agent
3 weeks ago
Whitinsville, Massachusetts, United States BankTalent HQ Full timePosition Overview:Join our dedicated team as a full-time Customer Support Specialist. We are a collective of skilled professionals committed to assisting our clients and colleagues.We seek an individual who shares our values in community banking, is eager to learn, and is dedicated to delivering outstanding service while thriving in a dynamic environment.If...
Call Center Supervisor
4 months ago
We have a Unique opportunity to join our team as a Call Center Supervisor. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional service and thrives in an environment where you’ll be challenged every day. If being part of a team that gets to make a difference, has an opportunity to learn about all aspects of our business and wants to fun along the way each day – then come join us
Position Overview:
Our Call Center Supervisors handle escalated customer inquiries. With a goal of one-call resolution, these internal and external customer interactions model the highest standards of courtesy, professionalism, empathy and problem solving. As a mentor and manager to our Call Center representatives, the Supervisors assist in training, development and on-going coaching.
Primary Accountabilities:
- Exceed customers’ service and sales expectations in an inbound/outbound call center environment, including e-mail, online account opening and eChannel expertise.
- Assist Retail branch staff through the “Branch Hotline”. Assist branch staff with routine system navigation, reviewing procedures and assist with creative solutions to solve customer concerns. Provide support for our, eChannels, online resources and expediting approval requests, and at times customers transferred from the branch staff. Handle escalations as needed.
- Research and resolve complaints to ensure customer retention and satisfaction.
- Maintain an understanding of UniBank products and services, procedure, policies and appropriate regulatory issues in relation to deposit and transaction accounts.
- Coach and develop staff including call/e-mail monitoring, one on one observations. Meet weekly monitoring and coaching goals.
- Along with Call Center Manager, develop staffing plans and make adjustments to plan to meet daily service level standards.
- May participate in the interview, hiring and training process of new hires.
- Communicate trends and develop plans/processes as needed to handle unanticipated events to delight our customer base while keeping management informed.
- Complete various retail projects as assigned.
- Manage NSF decisions for the on-line branch.
- Other duties as required.
Knowledge, Skills, Experience and Education:
- HS Diploma or equivalent required; Bachelor’s degree preferred.
- Knowledge of customer service practices and technology highly preferred.
- 3-5 years of supervisory experience required, 1-3 year in a banking call center environment preferred.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Bilingual a plus.
- Intermediate to advanced skills in Microsoft Office.
- Must be able to work without direct supervision, solve problems, perform under stressful conditions, use internet for research.
- Manage multiple priorities and adapt to change within a fast-paced business environment.
- Strong coaching, teaching and motivating skills required.
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique. Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
Participant in e-verify