Current jobs related to Senior Help Desk/IT Support Technician - Wilmington - Kovalus Separation Solutions LLC

  • Senior Help Desk/IT Support Technician

    1 month ago

    Wilmington, United States Kovalus Separation Solutions LLC Full time

    Job DescriptionJob DescriptionSenior Help Desk/ IT Support TechnicianLocationWilmington, MAOnsite, Hybrid or Fully RemoteOnsiteStatusFull-TimeReports ToIT DirectorFLSA StatusExempt/SalaryManagement PositionNoCompensation Min Compensation Max Position OverviewReporting to the IT Director the Senior Help Desk/ IT Technician will: ResponsibilitiesTypical...

  • Help Desk Support Specialist

    3 days ago

    Wilmington, Delaware, United States R+L Carriers Full time

    About the RoleWe are seeking a skilled Help Desk Analyst to join our team at R+L Carriers. As a Help Desk Analyst, you will provide end-user first-level phone support for hardware and software issues, including Windows applications and various 3rd party and/or custom developed applications.Key ResponsibilitiesProvide technical support to internal end-users...

  • Help Desk Support Specialist

    3 weeks ago

    Wilmington, United States Compunnel Inc. Full time

    Title: Help Desk Support SpecialistPay:30-35 USD/HR on W2Location: Wilmington, NCDuration: 3 Months(extensions likely)Scope of Position:• The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.• Assist in the management of Corning’s...

  • IT Help Desk For Night Support

    2 months ago

    Wilmington, United States CRG Full time

    IT Help Desk For Night Support Approximately one-year renewable contract option to hire. Working Remotely. Night shift hours - Sun-Thursday 2 shifts 9pm EST to 5 am EST or 5 am EST to 1pm EST IT Help Desk Night Support Specialist with experience providing IT help desk/phone support in large corporate environment. Requirements: Provide routine IT phone...

  • IT Help Desk Associate II

    2 months ago

    Wilmington, United States Democratic National Committee Full time

    Job DescriptionJob DescriptionPosition Summary: The Democratic National Committee (DNC) Tech Team is hiring an IT Help Desk Associate to provide support to our DNC and State Party staff! We are looking for someone who can ensure that the Democratic National Committee runs smoothly from a technical perspective, and ensures our staff can fight to win...

  • Tier 1 Support Technician

    2 months ago

    Wilmington, United States CW IT SUPPORT INC Full time

    Job Description Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an...

  • Help Desk Analyst

    3 days ago

    Wilmington, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration1 Month(s) ProjectFully REMOTE BUT candidates must sit in NJ , PA , or DE.Additional Skills & Qualifications- This position is 100% remote , but Director wants candidates to sit in NJ , PA , or DE.- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide- 7am to...

  • Help Desk Analyst I

    3 days ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst I in the transport industry, based in Wilmington, Ohio. As a Help Desk Analyst I, you will provide technical support to users, ensuring the smooth operation of our computer systems around the clock. You will work with the IT team to restore...

  • Desk Side Project Technician

    1 month ago

    Wilmington, United States Nemours Full time

    Nemours Children's Health System Research team is seeking a Desk Side Project Technician. The Desk Side Project Technician's role is to provide daily on-premises operational support and maintenance for the Research Departments equipment, including end-user devices, peripherals, and other related desktop technologies that require hands-on support....

  • Help Desk Analyst II

    3 days ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II to join our team. This role is based in Wilmington, Delaware and offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will provide technical support to end users, maintain and troubleshoot hardware and software, and manage user accounts. Responsibilities: •...

  • Help Desk Analyst I

    3 days ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst I to join our team in the transport industry situated in WILMINGTON, Ohio. This role offers a long term contract employment opportunity, focusing on ensuring the smooth operation of our company's computer systems, providing technical support, and maintaining the highest level of...

  • IT Help Desk

    4 weeks ago

    Wilmington, United States Sobieski Full time

    Job DescriptionJob DescriptionIT Help DeskLocation: Newark, DESobieski Enterprises, Inc. in Newark, DE is seeking to hire a full-time IT Support Specialist to assist internal and external customers with their IT Support needs. This position is highly visible, supporting all levels within the organization and requires someone with an Information Technology...

  • Lead IT Support Specialist

    3 weeks ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition Title: Senior Help Desk/IT Support TechnicianLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting Structure: Reports to IT DirectorFLSA Classification: Exempt/SalaryManagement Role: NoPosition SummaryThe Senior Help Desk/IT Support Technician is a critical role within our organization, responsible for...

  • IT Project Implementation Specialist

    2 days ago

    Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    IT Project Technician Job DescriptionWe are seeking a highly skilled and experienced IT Project Technician to join our team at CW IT Support Inc. in Wilmington, NC. As an IT Project Technician, you will be responsible for implementing and deploying complete business IT solutions, including servers, workstations, networks, VOIP, Cloud environments, Azure /...

  • Lead IT Support Specialist

    3 weeks ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Position OverviewSenior Help Desk/ IT Support TechnicianLocationWilmington, MAWork ArrangementOnsiteEmployment TypeFull-TimeReporting StructureReports To: IT DirectorFLSA StatusExempt/SalaryManagement RoleNoCompensation RangePosition SummaryThe Senior Help Desk/ IT Support Technician will play a crucial role in providing exceptional technical assistance and...

  • Lead IT Support Specialist

    3 weeks ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition: Senior Help Desk/IT Support TechnicianLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting To: IT DirectorFLSA Status: Exempt/SalaryManagement Role: NoPosition SummaryThe Senior Help Desk/IT Support Technician is responsible for providing exceptional technical assistance and support to end-users. This role...

  • IT Project Implementation Specialist

    1 week ago

    Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    About the RoleCW IT Support Inc is seeking a highly skilled IT Project Technician to join our team in Eastern North Carolina. As a key member of our project implementation team, you will be responsible for configuring and deploying complete business IT solutions, including servers, workstations, networks, VOIP, Cloud environments, Azure / M365, wireless, and...

  • IT Service Desk Technician Co-Op

    5 days ago

    Wilmington, Delaware, United States UniFirst Full time

    IT Service Desk Technician Co-OpUniFirst is seeking a Co-Op to join our IT Service Desk team during the fall semester. As a member of our team, you will provide first-level troubleshooting support for a variety of computing issues while ensuring exceptional customer service to our Team Partners.Key Responsibilities:Triage and categorize incidents and...

  • Product Support Technician

    2 months ago

    Wilmington, United States Catapult Sports Full time

    Job DescriptionJob DescriptionOur mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to...

  • Fleet Support Technician

    3 months ago

    Wilmington, United States Alstom Full time

    Req ID:458647    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...

Senior Help Desk/IT Support Technician

4 months ago

Wilmington, United States Kovalus Separation Solutions LLC Full time
Job DescriptionJob Description


Senior Help Desk/ IT Support Technician

Location

Wilmington, MA

Onsite, Hybrid or Fully Remote

Onsite

Status

Full-Time

Reports To

IT Director

FLSA Status

Exempt/Salary

Management Position

No

Compensation Min

Compensation Max

Position Overview

Reporting to the IT Director the Senior Help Desk/ IT Technician will:


Responsibilities

Typical activities include:

  • Work directly with customers via the phone, onsite, and online, to provide services and help resolve IT & related problems.
  • Troubleshoot and diagnose desktop hardware, software and network problems, tune performance of systems affecting end-users and provide solutions to problems using discretion and technical expertise.
  • Build and deploy (adds, moves, changes) PC hardware, load appropriate software packages such as operating systems, networking components, printers, networked copiers, scanners & custom applications as required.
  • Provides oversight, tracking, and reporting on the status of escalated tickets.
  • Troubleshoot/support LAN and on-site servers via tickets, alerts and change management.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Follow, update and create standard operating procedures (SOP) and maintain technical documentation to drive process improvement and improve the teams' knowledge management.
  • After hours work for change requests required.
  • Addresses scheduled downtimes, plans for and responds to service outages and other problems.
  • Provides support and/or coverage to meet queue needs based on department needs and team availability.
  • Weekend / outside hour availability may be required.

Qualifications:

  • 5+ years of system, network, and support experience in technical help-desk or desk-side IT support environment.
  • Solid PC hardware, software, and Windows operating system knowledge with superior troubleshooting skills.
  • Solid skills and understanding of Microsoft Office applications / Office 365, Windows Server, VMware, Hybrid Active Directory /Azure, InTune, AutoPilot.
  • Solid experience using Help Desk, RMM, remote access /support /deployment tools, infrastructure management, and documentation systems.
  • Solid skills and understanding of other common business applications.
  • Solid knowledge of backup/restore and DR technologies, relational databases, BI reporting, network topology & protocols, and hardware on Cisco / Meraki platform.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Experience supporting mobile devices iOS, Android, scanners, and tablets.

What will put you ahead:

  • Experience with ConnectWise PSA.
  • Automate.
  • Control.
  • Auvik.
  • IT Boost.
  • AWS / cloud computing.
  • Previous work in a manufacturing environment.
  • Experience with Engineering & CAD applications.

Physical Requirements:

  • Must be able to ascend and descend ladders, stairs, and in proximity to loud equipment.
  • Must be able to lift and carry or otherwise move up to 50 pounds occasionally.
  • Must be able to see and respond to at-risk situations.
  • Must be able to wear personal protective gear when in industrial locations.
  • Must be able sit for longer periods of time as well as move about throughout the office and production, / laboratory environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.








































































#LI-AH1