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Service Drive Buyer Assistant

4 months ago

Houston, United States Team Gillman Full time
Job DescriptionJob Description

Service Drive Buyer Assistant – Automotive Dealership - Greater Houston Area

At Team Gillman, we are a diverse community of people, all working together to make great things happen. We offer a professional environment with extensive training and growth that includes performance-based development. We are looking for individuals with interesting backgrounds who want to be a part of a rewarding, innovative and collaborative workplace. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.

Job Responsibilities

  • Scanning vehicles from service drive into our internal system, updating info and pictures for our Buyer to be able to appraise and contact clients.
  • Set appointments and coordinate with Retention Director and Buyer.
  • Scan and assist to appraise 250+ cars a month from our service drive.
  • Follow the Team Gillman process and procedures for responding to all incoming internet (email), phone, text, and chat leads.
  • Manage task lists to ensure follow-up process is being executed on a daily basis.
  • Actively search opportunities through our current client base, data mining.
  • Follow up on trades/purchases from the dealership that we acquire through the Service Drive.
  • Coordinate vehicle purchases/pickups with Buyer.
  • Learning, understanding and adhering to scripts and our process.
  • Active participation in department meetings and training.
  • Working together with a team to reach department and store goals.
  • Meeting with the manager regarding objectives, planned activities, reviews and analysis.
  • Updating daily reports used in retention department.

Qualifications/Requirements

  • Valid Driver License
  • Self-motivated to exceed expectations and strive for excellence
  • Customer service experience a plus, will would consider training the right candidate.
  • Highly proficient computer skills and navigating multiple internet sites including social media
  • Proficient in Excel and Office.
  • Excellent communication skills (verbal and written)
  • Professional, ethical, and respectful
  • Ability to respond to all personality types with professionalism.
  • We are looking for qualified, quality people who are ready to start their career within our family.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Full health benefits (medical, dental, vision, life)
  • 401k Retirement savings plan with company match
  • Employee discounts
  • Drug Free Work Environment
  • Equal Opportunity Employer

About Our Dealership (Team Gillman)

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston Rosenberg and Clear Lake representing Acura, Honda, Subaru and Mazda. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.