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On-Call Cocktail Server

4 months ago

San Francisco, United States Balboa Cafe Partners Full time
Job DescriptionJob Description* Please note: Compensation is comprised of hourly rate plus tips.

About us:

Spirited, lively, and a bit bohemian, Wildhawk is brought to life by its cast of characters, who embrace the art of hospitality as much as the art of making a fine cocktail. The menu features cheeky cocktails with personality, including a range of vermouth-inspired cocktails, plus beer, wine, and bar snacks to accompany your libations.

Purpose of the role:

To take food and beverage orders from restaurant guests, retrieve the same from the kitchen, and serve to guests in an efficient and professional manner in accordance with but exceeds our standards.

Responsibilities:

  • To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the General Manager/ Bar Manager when necessary, to ensure customer satisfaction.
  • To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
  • To prepare charcuterie & cheese boards in a clean prep station.
  • Cleaning up food prep area when done working with food.
  • To assist removing dirty glasses and dishware from guest tables.
  • To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
  • To help assist with washing, drying, and restocking glassware & dishes, as needed.
  • Prepare garnishes for service bartender to help expedite service, as needed.
  • To understand or be willing to learn about classic & modern cocktails, spirits, house cocktails, produce, etc.
  • To check ID’s when there no Security Guard on duty.
  • To check the cleanliness of the guest restrooms every hour
  • To follow all specified procedures to provide prompt, efficient and friendly customer service to bar guests, including suggestive selling of menu items; taking and serving food and beverage orders; and opening, closing and presenting guest checks.
  • To make the General Manager/ Bar Manager aware of all guest comments and complaints.
  • To satisfactorily perform, as directed, all routine opening and closing side duties including folding napkins, stocking and pre-set up of station to facilitate service.
  • To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the POS computer system.
  • To represent the establishment in a positive and professional manner as requested and continually promote PlumpJack internally and externally by attending special events when requested and building relationships both on and off property.
  • To promote and comply with all policies and procedures of PlumpJack.
  • To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
  • To always maintain the cleanliness and safety of work areas and equipment.
  • To perform other tasks, including cross-training, as directed.

Minimum

Requirements:

  • Minimum 1-year experience in a similar role and display basic knowledge of foods and beverages, service standards and procedures.
  • English fluency required.
  • Must have current Food Handler Certificate and Responsible Beverage Service Certificate that reviews all California liquor laws.
  • Detail oriented, organized, and efficient.
  • Diplomatic and calm with strong verbal communication skills.
  • Courteous, friendly, and professional manner.
  • Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

Working Conditions:

Works indoors mainly in adequately lighted restaurant area. Work areas may be crowded or noisy. Exposed to outside conditions while servicing outside area. Bar floors may be uneven and may be slippery.

Physical Demands:

Stands/walks moderate distances throughout shift. Ability to bend, stoop, reach, push, pull, lift and grasp to perform routine tasks. Ability to move objects weighing up to 40lbs over moderate distances. Frequent use of stairs, daily.


Our ideal candidate Must know the fundamentals of beverage mixing, inventory and pars, glass types ad uses, and drink recipe knowledge. Additionally they must be familiar with Aloha computer system with good basic math skills. May be required to work weekends and late nights.