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Assistant General Manager Daly City

4 months ago


Daly City, United States Planet Fitness - CA McLennan Group Full time
Job DescriptionJob Description
Overview


Who We Are:

At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,500 clubs and growing

Joining the PF management family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of

Who You Are:

All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members fellow team members feel welcome in our Judgement Free Zone

Characteristics that will make you a perfect match for our Assistant Manager:

You:
  • Exhibit an amazing upbeat attitude.
  • Have a passion for club management while delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
  • Are an awesome team leader who prides oneself on being hardworking, punctual, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Are comfortable guiding and supporting team members to complete tasks.
  • Act with integrity and show respect to everyone around you; act as a role model.
  • Exhibits strong communication skills and have an ability to listen and empathize.
  • Quickly apply information learned during online and hands on training.
  • Enjoy coaching and leading others to success.
  • Can comfortably manage through conflict.

Responsibilities


About the Assistant Manager Role:

The Assistant Manager is a full-time position that assists the General Manager in the oversight of club operations to ensure an exceptional Judgement Free member and staff experience You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and goals. You will focus on key behaviors that create an exceptional member experience and help to ensure that team members have the tools to do so.

These responsibilities include:
  • Lead team members to complete assigned tasks in a safe and efficient manner.
  • Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Assist in resolving employee concerns.
  • Provide backup staffing support as needed.
  • Manage inventory system for cleaning supplies.
  • Ordering club supplies and retail product.
  • Track KPI to identify areas of strengths and opportunities; game plan with club manager.
  • Support the Club Manager with hiring and onboarding new team members.
  • Assess and assist in emergency situations.
Daily responsibilities for the Assistant Manager also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Qualifications


About Your Qualifications:
  • 9-12 months of experience in a customer service environment is preferred
  • 9-12 months of experience supervising and leading team is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Physical Demands of the Assistant Manager:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.