Service Technician

4 months ago

Saint Louis, United States Tech Electronics Full time
Job DescriptionJob Description

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.

At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.


Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.

We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you


What's in it for you?

  • Union Opportunities/Benefits with IBEW
  • EXCELLENT WAGES
  • Company credit card, cellphone, laptop, gas card
  • Paid Time Off & Accrued Personal Time
  • Tuition Reimbursement
  • Generous Holiday Schedule - 8 days annually
  • Immense Growth Opportunities
  • Relaxed Family Culture

What you'll do as a Service Technician

  • Responsible for overseeing the entire system repair process of Tech Electronics' systems at the customer site; ensures that the system repairs meet the needs of the customer.
  • Maintains communications with the Service Supervisor and/or Service Operations Manager throughout the service request as requested.
  • Maintains a detailed understanding of all local and national codes applicable to Tech Electronics' systems and ensures systems adhere to applicable codes.
  • Maintains accurate and complete paperwork for each and every service work order; turns in all paperwork associated with the service request per company processes.
  • Maintains truck stock as specified by the Service Operations Manager in order to increase first call completion of assigned service calls; provides feedback to the Service Supervisor regarding changes to truck stock in order to increase first call completion.
  • Obtains and maintains manufacturer and industry certifications as scheduled by the Service Supervisor and/or Service Operations Manager.
  • Understands and adheres to the service and safety standards developed and defined by the Company and administered by the Service Supervisor and/or Service Operations Manager.
  • Responsible for suggesting methods to improve operations, processes, efficiency, and service to both internal and external customers.
  • Obeys and abides by all company rules and policies.
  • Maintains a favorable working relationship with all employees and managers to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
  • Responsible for participating in the After Hours Service rotation per IBEW Contract.

  • License(s)/Certification(s)
  • Valid MO Class E Driver's License or equivalent from state of residency (Required)
  • NICET certification in Fire Alarm or Special Hazards (preferred, not required)
  • Lenel certification (preferred, not required)

  • Travel Required
  • 5% of time could be utilized in out-of-town travel

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