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Director, Program
4 months ago
Title of Position: Program Director
Reports to: Assistant Vice President, Transitional Housing
FLSA Status: Exempt
Salary: Up to $90,000 per year
Positions reporting to this position: Social Service Supervisors, Housing Coordinators, and Administrative Assistants
Purpose of the Position
The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.
Responsibilities:
- Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants.
- Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan to address the needs of each shelter resident and the primary goals of the transitional housing program.
- Provide coaching, training, and staff development to all staff in accordance with Win’s policies and procedures.
- Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals.
- Ensure that Win’s Human Capital Department is consulted for all staff performance concerns.
- Champion and model the use of Evidence Based Practices (EBP), Trauma Informed Care (TIC) and Motivational Interviewing (MI).
- Model the use of EBP for staff and peers.
- Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation.
- Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals.
- Ensure that all staff receive timely and quality performance evaluations in accordance with Win’s personnel policies and procedures.
- Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients.
- Monitor the program’s effectiveness in reaching the goals of permanent housing, securing clients’ employment and establishing family stability.
- Analyze, develop and implement procedures and policies to ensure quality service provision.
- Assure a safe and healthy environment by participating in the overall security and maintenance of the program in accordance with regulatory guidelines and Win policies.
- Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Win’s procurement policies and procedures.
- Manage the program’s petty cash and program metro cards to ensure compliance with Win’s policies.
- Participate in local community organizations and attend Community Board meetings in the shelter’s district and serve as a liaison with members of the community.
- Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation.
- Establish a Community Advisory Board comprised of staff, transitional housing residents, and community members including NYPD and local representatives to meet on a quarterly basis.
- Participate in staff interviewing and hiring process.
- Perform other related duties as needed.
Essential Functions:
- Must be on call 24 hours a day, 7 days a week.
- Must be able ascend/descend stairs in the building assigned.
- Must be able to travel to offsite meetings and trainings throughout New York City.
Qualifications:
- Commitment to Win’s mission, vision, and values.
- MPH, MSW, or MA in Health/ Social Services is required.
- Minimum of five (5) years of experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets and staff.
- Familiarity with EBP, MI and TIC.
- Able to manage boundary setting and cultural reflexivity.
- Able to provide outstanding customer service to clients and other stakeholders.
- Able to maintain composure in stressful situations.
- Excellent organizational and communication skills, written and verbal.
- Must be able to interact effectively with the all clients and staff in the residence.
- Knowledge of CARES a plus.
- Solid computer skills, knowledge of MS Office and Outlook a plus.
- Must be willing and able to be on call 24 hours a day, 7 days a week.
- Bilingual – English/Spanish a plus.
Core Competencies:
- Leading Others: Establish a client centered culture at the shelter by modeling Win values.
Demonstrate flexibility, adaptability and initiative. Engage the team to achieve high standards.
- Facilitating Change: Support critical large-scale changes. Develop and meet challenging but
achievable goals with the clients’ wellbeing in mind. Must understand the change management
process and use resources, activities, outputs, and outcomes to envision and manage change.
- Managing Performance: Monitor performance against standards and share expectations clearly.
Give feedback in writing and verbally; document performance concerns.
- Applying and Developing Expertise: Encourage acquisition of knowledge and skills.
Apply technical knowledge to solve problems quickly and effectively. Must pay attention to detail.
- Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with appropriate tone.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT
Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.
We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
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