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Sales Support Engineer

4 months ago

Las Vegas, United States The Fi Company Full time
Job DescriptionJob DescriptionDescription:

The Sales Support Engineer -Display Technologies is responsible for assisting with the overall administration, coordination, development and implementation of Fi’s digital display solutions. Areas of responsibility include but are not limited to; technical sales support, production development, engineering support, training, installation, and customer site visits, The Application Manager will also serve as a bridge internally between Sales and Operations, helping steer critical programs to a successful conclusion.


· Partner with Sales to support current and prospective customers, both remote and onsite.

· Provide sales with technical application support for new and existing programs.

· Support post sale technical issues as required.

· Provide sales with proposal input for technical aspects of the opportunity.

· Assist sales with, and as required, independently run technical customer presentations.

· Help create technical documents, as required.

· Advise management on issues arising from customer requests.

· Support marketing initiatives, including trade shows and technical content across social platforms.

· Work with department managers to assist them in carrying out their responsibilities, as required.

· Read and interpret blueprints and electronic schematics

Requirements:

  • 3+ years of DvLED product experience
  • General DvLED video product knowledge
  • Experience with installation, operation and support digital signage products and complex control systems.
  • Excellent customer service skills, strong verbal and written communication skills.
  • Excellent interpersonal skills, able to work collaboratively within a team setting.
  • Able to establish and maintain cooperative working relationships across levels throughout the organization.
  • Familiar with hardware and software troubleshooting technologies and tools
  • Professionally represent the organization in customer and public settings.
  • Excellent organizational skills and attention to detail.
  • Able to use sound judgment and work independently, with minimal supervision.
  • Performs well with frequent interruptions and/or distractions.
  • Excellent time management skills with a proven ability to meet deadlines. Able to manage dynamic and changing priorities.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Education:
  • Higher education, preferably in Electronics Engineering Technology, Computer Engineering Technology or similar disciple
  • Location: Las Vegas, NV In office / hybrid
  • Travel: Occasional travel required