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Who are we?

Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 25 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.

Many of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.

Element has an exciting opportunity for a Temporary Dispatcher to join our team  This is a 4-5 month contract position that will start in July and run through sometime in November/early December.

This person will be one of the most visible positions on our team. Responsibilities include assigning work tickets, managing support boards and help to organize and create efficiencies with our client ticketing system.  General job duties include:

• Answer incoming phone calls, collect the necessary information to create tickets
• Assist with assigning tickets and dispatching staff
• Monitor resources and schedules on service desk to ensure prompt response and follow-through occur in all support requests
• Review old tickets and ensure no stale tickets carry over daily
• Keep service boars clean and assign tickets as necessary
• Balance CST loads and ask for help if any CST becomes overwhelmed
• Escalate issues accordingly when critical or high visibility problems arise
• Review tickets at end of day to prepare for following day’s workload

Required Qualifications:

• Two or four year technical degree
• 1-5 + years of recent relevant service center support or dispatch experience
• Excellent phone etiquette
• Strong and proactive oral and written communication
• Excellent organizational skills
• Must be very detail-oriented
• Pro-active with ability to anticipate client needs and potential issues

Preferred Qualifications:

• Strong deductive reasoning and rapid problem-solving skills
• Ability to remain calm under pressure
• Ability to work unsupervised in a fast-paced, team-oriented, and professional environment

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.  At Element,  we are focused on building a diverse and inclusive workforce and offer opportunities to those with a variety of workplace experiences and backgrounds.  Whether you are new to IT, returning to work after a gap in employment or looking to take the next step in your career, we are excited to learn more about you and encourage you to apply

Element is proud to be an equal opportunity employer. We realize the key to creating a company with a strong culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. It is our policy to extend equal opportunity in employment to all individuals without discrimination on the basis of race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.