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Key Account Manager

4 months ago

Concord, United States Worldly Full time
Job DescriptionJob DescriptionKey Account Manager 

Remote - US

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. 

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About the Opportunity

In this role, you’ll work as a key contributor within Worldly’s Growth Team to manage the ongoing development and implementation of a comprehensive Key Accounts program for strategic Worldly customers. These companies face significant sustainability improvement mandates across massive supply chains, and your team will meet this challenge by designing and delivering a sustainability improvement roadmap approach to account growth. 

You will be responsible for helping Worldly move from a general management and service orientation with its largest accounts to an approach based on solutions, scaled tool adoption, measurable impact improvement, and revenue growth. You will directly own a portfolio of customer accounts and work in closer partnership with Customer Success to drive deeper engagement across Worldly’s solutions. Reporting to the VP, of Growth Initiatives, you will interface closely with our Customer Success, Partnerships, and Product functions.

What You'll Do

Strategy  

  • Contribute to the ongoing development of Worldly’s comprehensive Key Accounts program, with strong articulation between meeting customers’ biggest pain points, driving clear improvements for them, and accelerating Worldly tool uptake and revenue 

  • Help design, in collaboration with Customer Success, the scalable interface between this program and services delivery (e.g. Adoption Services, Training and Onboarding, Support, etc.)

  • Work in thought partnership with the VP of Growth to establish Key account growth (revenue and impact), strategically and quantitatively, among Worldly’s growth levers

  • Collaborate with the Market Impact team to integrate Worldly-related impact results from key account customers into Worldly’s overarching impact reporting

  • Develop deep working relationships with Product and Partnerships teams, to integrate new in-house and third-party offerings into the Account management program

Management and Execution  

  • Develop deep, value-based relationships of trust with Worldly’s key account customers 

  • Directly manage Worldly’s portfolio of key account relationships against a time-based revenue, tool uptake, and impact forecast; manage toward OKRs, in support of company-level performance goals

  • Work actively towards continuous improvement in the operational/programmatic interface between Key Accounts and Customer Success

  • Facilitate integration between Product and Partnership roadmaps, and ongoing evolution of the Key Accounts program

We'd Like to See

The successful candidate will have the following minimum qualifications:

  • A Bachelor's degree, as a minimum requirement 

  • Prior experience in a team within a remote work environment required

  • Proven track record of balancing impact and revenue-based growth mandates, ideally across a 3-5 year period of time 

  • Experience in a technology/SaaS organization or related context, working in large-scale B2B relationships  

  • Committed to sustainability as evidenced by your professional or life experience  

  • This is a critical factor: Enthusiastic about fast-paced environments and comfortable navigating ambiguity in his or her role, can be scrappy when the need arises, and is a committed team player 

  • Someone with mental grit and innate empathy: When the going gets tough, you bring a sense of levity and perspective to the table. You’re an empathetic human who values the same in others.  

What We Can Offer You

  • Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.

  • Company-sponsored 401k with up to 4% match.

  • Incentive Stock Options

  • 100% Parental Paid Leave

  • Unlimited PTO 

  • 13 company holidays

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level. 

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals. 

Benefits and Perks

  • Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

  • Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.

  • Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

  • We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Equity Statement

We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect. 

Compensation Overview
$135k - $145k base rate + 40% annual bonus

*Final compensation details will be determined based on a variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

Compensation Range: $135K - $145K