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Entry-Level Customer Service Coordinator

4 months ago

Houston, United States Texas Affluent Inc Full time
Job DescriptionJob DescriptionBenefits:
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Signing bonus
  • Training & development

The Entry-Level Customer Service Coordinator will be responsible for ensuring a seamless and positive customer experience. This role involves coordinating customer service activities, handling inquiries, resolving issues, and maintaining customer records. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to customer satisfaction.

Key Responsibilities:


  • Customer Interaction:

    • Serve as a primary point of contact for customer inquiries
    • Respond promptly and professionally to customer requests and issues.
    • Maintain a positive and empathetic attitude toward customers at all times.
  • Service Coordination:

    • Coordinate with internal teams to ensure timely and accurate resolution of customer issues.
    • Schedule and manage customer service activities, including follow-ups and check-ins.
    • Assist in onboarding new customers and providing necessary training and resources.
  • Documentation and Administration:

    • Maintain and update customer records
    • Prepare and distribute customer-related reports and documentation.
    • Track and document customer interactions and feedback.
  • Problem Resolution:

    • Identify and troubleshoot customer issues, escalating to senior team members when necessary.
    • Follow up with customers to ensure their concerns are addressed and resolved satisfactorily.
    • Document and report recurring issues to help improve services and processes.
  • Relationship Building:

    • Develop and maintain strong relationships with customers by understanding their needs and providing personalized service.
    • Collaborate with internal teams to ensure a seamless customer experience.
    • Provide feedback and suggestions for improving customer service processes and tools.
Qualifications:


  • Education:

    • High school diploma or equivalent required; Bachelors degree in Business, Communications, or a related field preferred.
  • Experience:

    • 0-2 years of experience in customer service, retail, or a related field.
    • .
  • Skills:

    • Excellent verbal and written communication skills.
    • Strong interpersonal skills with the ability to build and maintain relationships.
    • Problem-solving skills with a proactive approach to resolving issues.
    • Detail-oriented with strong organizational and multitasking abilities.
    • Ability to work independently and as part of a team.
Key Competencies:


  • Customer Focus: A strong commitment to understanding and meeting the needs of customers.
  • Communication: Clear, concise, and effective communication with customers and team members.
  • Adaptability: Ability to adjust to changing customer needs and handle multiple tasks simultaneously.
  • Empathy: Understanding and addressing customer concerns with sensitivity and care.
  • Proactivity: Taking initiative to anticipate customer needs and potential issues.