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Commercial lines account support
3 months ago
Discover a new opportunity with Brewster-Allen-Wichert Inc., a trailblazing organization that offers a unique blend of remote and local work. Based in the heart of West Islip, New York, we have seamlessly integrated the benefits of hybrid remote work into our operations, providing a dynamic and collaborative environment.
As our Commercial Lines Account Support, you will be at the forefront of our customer service team, engaging with clients to deliver top-notch support and assistance. Your role will involve liaising with commercial clients, addressing their inquiries, processing policy change requests, and maintaining accurate records. We prioritize building lasting relationships with our clients, ensuring their needs are met with professionalism and efficiency.
If you are enthusiastic about customer service, eager to contribute to a supportive team, and thrive in an environment that values positivity and inclusivity, Brewster-Allen-Wichert Inc. is the perfect place for you to grow your career. Apply today and join us in delivering exceptional service and support to our valued clients.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Mon-Fri Schedule
Tuition Reimbursement
Health Insurance
Disability Insurance
Life Insurance
Responsibilities
Client Support: Assist commercial insurance clients with their policy inquiries and requests, ensuring timely and accurate responses.
Inbound Inquiries: Handle incoming calls and emails from clients, addressing questions and providing solutions to their concerns.
Premium Management: Process changes to policies, including endorsements, renewals, and cancellations, in an efficient and accurate manner.
Documentation: Maintain accurate records of client interactions and policy details to ensure data integrity and compliance.
Account Maintenance: Monitor policy expiration dates, follow up on renewals, and provide proactive support to clients to maintain policy continuity.
Team Collaboration: Work closely with the sales team to support client initiatives and ensure a seamless customer experience.
Requirements
Insurance Knowledge: Previous experience in commercial lines insurance or related field is an advantage.
Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
Customer Focus: Strong commitment to delivering exceptional customer service and maintaining positive client relationships.
Adaptability: Ability to balance remote work with on-site responsibilities, ensuring productivity and collaboration.
Team Collaboration: Work effectively within a team environment, contribute to a positive work culture, and support colleagues.
Computer Proficiency: Familiarity with MS Office, CRM software, and other tools to manage client data and communication effectively.
