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Front Office Coordinator

4 months ago

West Fargo, United States Staffing Proxy Full time
Job DescriptionJob Description

Heartland Hearing Professionals, a private audiology practice in West Fargo, is dedicated to empowering individuals with quality hearing solutions, prioritizing education on improving hearing and communication abilities while delivering excellence in care.

They are currently hiring a dynamic and enthusiastic Front Office Coordinator. This role serves as the practice's initial point of contact, ensuring smooth operations and exceptional customer service.

Qualified candidates thrive in a dynamic team environment, are dedicated to personal and professional growth, and excel at building lasting patient relationships.

Responsibilities
  • Patient Communication: Serve as the primary point of contact for patients, both in-person and over the phone. Provide exceptional customer service by answering inquiries, scheduling appointments, and addressing concerns in a friendly and professional manner.
  • Appointment Management: Coordinate and manage patient appointments, ensuring efficient scheduling and appropriate allocation of resources. Update and maintain appointment schedules in the system accurately.
  • Patient Intake and Records: Gather patient information, including medical history, insurance details, and personal demographics. Ensure all patient records are complete, accurate, and comply with relevant privacy regulations.
  • Administrative Support: Assist with administrative tasks, such as data entry, filing, and organizing patient files. Maintain office and clinical supplies inventory.


Requirements
  • High school diploma or equivalent (some college coursework preferred)
  • Previous experience in customer service or administrative roles is preferred.
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Proficient computer skills and familiarity with office software


Benefits
  • Comprehensive medical/health benefits (fully funded by the employer)
  • Matching Retirement 401K
  • Paid vacation and holidays