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Land Guide

4 months ago

Charlotte, United States U S National Whitewater Center Full time
Job DescriptionJob Description

Land Guides at the Whitewater Center (Whitewater) are responsible for assisting and guiding guests through the Whitewater Center’s land-based activities. This includes delivering a high-quality experience while operating zip-lines, rock climbing, ropes courses, jumps and mountain biking. All new land guides will be provided with paid training and need no prior experience. Land guides are part-time, on-site, and report to the Land Sport Operation Manager.

Responsibilities

  • Serve as the resident expert of the facility and the products/services offered.
  • Interact with guests in a positive manner at all times.
  • Maintain a high level of professionalism while interacting with the public and employees.
  • Provide guests with instruction on equipment and any necessary briefings.
  • Answer questions and troubleshoot guest needs.
  • Effectively communicate and enforce regulations and policies.
  • Respond appropriately to all emergencies.
  • Perform safety inspections on activities and equipment daily.
  • Identify safety issues and communicate to management.
  • Engage the chain-of-command as appropriate for assistance.
  • Other duties as assigned.

Requirements

  • The minimum age requirement is 18 years of age.
  • Must be comfortable working at heights.
  • Excellent verbal communication skills.
  • Ability to use sound judgment with safety as a top priority.
  • Ability to take direction and work without immediate supervision.
  • Disposition toward continued learning and improvement.
  • Participation in training and skills development as scheduled.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

  • Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job.
  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

  • Access to the Whitewater Center’s pass activities
  • Staff discount program and pro deals
  • 401K

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.