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Shelter Cove Retail Associate

4 months ago

Hilton Head Island, United States Windsurfing Hilton Head, Inc. Full time
Job DescriptionJob DescriptionDescription:

Position Summary

Responsible for supporting retail operations by executing activities required to achieve all operational goals, including exceptional customer service and accomplishment of sales metrics. Provide guests with over-the-top service through relationship-building, sharing of product knowledge, and presentation of a clean and well-maintained store environment.

Embody and motivate every team member to fulfill Outside’s mission “To enrich lives by connecting people to exceptional places, products, and experiences.”

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide a positive selling experience for each customer, acknowledging, interacting with, and building relationships with customers, creating customer loyalty.
  • Work with Retail Store Manager and Director of Retail to achieve daily, weekly, monthly, and annual sales goals.
  • Monitor and maintain on-floor inventory and stock.
  • Adhere to loss prevention practices and report potential incidents to ensure shortage control and protect Company assets.
  • Processes point-of-sale transactions accurately, handling cash and providing change without error.
  • Stay up-to-date with current products and retail trends.
  • Adheres to all retail policies and procedures.
  • Maintain overall facilities cleanliness, dusting, sweeping, vacuuming, and scrubbing regularly.
  • Facilitate equipment rental process, partnering with SS.
  • Sell and enter reservations for Outside Brands programs.
  • Follow appropriate store opening and closing procedures.
  • Communicate with other team members and management as needed.
  • Anticipate guest needs, exceeds expectations, and adheres to the Outside Brands service standards.
  • Attend all retail team and all-staff meetings.
  • Support an environment of learning and trust by acting as a positive role model.
  • Adhere to all company policies and procedures as outlined in the Employee Handbook.
Requirements: