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Installation Manager

4 months ago

Austin, United States Mood Media Full time
Job DescriptionJob Description

As the world’s leading in-store music media solutions company, Mood is dedicated to elevating the Customer Experience, we create greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social mobile and systems solutions. The company globally reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood’s clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses.

This position is responsible for the coordination of all phases of Client AV systems design and installations. This individual will manage a portfolio of both National and International Clients, monitoring and maintaining construction schedules and orchestrating installations of AV systems on time and on budget.


Essential Duties and Responsibilities:

  • Coordinate all phases of National & International Client A/V systems design and installations
  • Communicate effectively with National & International Clients regarding system requirements and construction schedules.
  • Utilize Smartsheet to track and communicate project contacts, milestone dates and status.
  • Manage the relationships with the Clients design-build team (Architects, GC's, and Consultants) as required through the design and installation process.
  • Review system designs jointly with in-house A/V Design Engineers
  • Solicit designs & proposals from design team team. Conduct pricing and feasibility review prior to submitting proposal to client
  • Review scope and negotiate labor pricing with techs for subcontracted work and issue Purchase Orders.
  • Coordinate build schedule with in-house rack fabrication team as required for specific projects.
  • Manage and monitor systems installations, from start to finish, including management of change orders and ensuring compliance with contract schedule, terms and conditions.
  • Document scope & field changes as they occur and reconcile changes to original proposal with customer and subcontractor prior to final invoicing.
  • Produce accurate revenue forecast for his/hers portfolio of clients on a monthly basis.
  • Clear PO exceptions to ensure timely subcontractor payments and Invoice WIP within 30 days of completion
  • Ability to manage many fast paced projects at one time.
Required Qualifications:
  • 2+ years recent experience in related position
  • Intermediate to advanced project management experience preferred
  • Solid understanding of construction and architecture
  • BA/BS degree or equivalent experience preferred
Required Skills/Competencies:
  • Superb communication, interpersonal, analytical, organizational and negotiation skills
  • Proven ability to provide outstanding customer service
  • Ability to deal with challenging situations with tact and proper judgment under pressure
  • Ability to meet strict internal and external timelines / milestones
  • Able to effectively provide, receive, and respond positively to constructive feedback
  • Ability to anticipate, identify and respond to changing business priorities
  • Ability to produce professional documents, including spreadsheets, correspondence and e-mail
  • Proficiency with MS Windows Office Suite
  • Familiar with audio and video commercial systems preferred

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran

Visit us online at www.moodmedia.com