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Tier 2 Support Specialist

4 months ago

Phoenix, United States Clarest Health Full time
Job DescriptionJob Description

Join Clarest Health, where healthcare meets compassion We blend personalized care with cutting-edge pharmacy services, setting the standard for excellence in long-term care.

We’re looking for a Tier 2 Support Specialist onsite at our new, state-of-the-art, Phoenix, AZ clinical hub.

Location: 4645 E Cotton Center Blvd

Schedule: 12 pm – 8:30 pm

Why work for us?

  • Competitive Salary: $60,000

  • 401(k) with company match

  • Medical, Dental and Health Insurance

  • Telemedicine

  • Paid Time Off

  • Pet Insurance

  • Culture that appreciates the work you do and the ideas you have

  • Colleagues that share your customer focus and commitment to excellence

About the Role:

The Tier 2 Support Specialist handles on-site, remote service, and support needs.

Service and support related to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Key Responsibilities:

  • Provides IT support for technical issues involving Microsoft's core business applications and virtual environments built on Citrix, Microsoft, and VMware

  • Provides support services for Microsoft-related technologies, such as Windows Server, O365, SharePoint, etc.

  • Provides technical support to end-users for hardware, software, and peripheral devices (i.e., Sage, Framework, Docutrack, print issues)

  • Provides technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Provides remote access solution implementation and support: VPN, Terminal Services, and Citrix.

  • System documentation must be created, which will include system reviews and recommendations.

  • Communicate with end users as required, including informing them of incident progress and notifying them of impending changes or agreed outages.

  • Escalate and work with Engineering and Application support as needed to ensure resolution of issues.

  • Perform user account creation and disabling of accounts.

  • The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources, or the Compliance Officer

  • Perform all other responsibilities as the manager assigned to support these and other duties in the department.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of this employee for this role.

Requirements:
Technical, Customer Service, Troubleshooting, Communication, MS Office

Minium associate degree plus one year of tech support experience, or a minimum of three years of tech support experience, including pharmacy support.

A+ and Net+ Certification or equivalent required.

Competencies:

  • Practical communication skills (verbal and written) are required in order to convey thoughts and ideas succinctly and effectively to clients and in written reports/recommendations.

  • Demonstrated ability to build and maintain trusting relationships with all levels of associates who will be our clients and within Clarest as a whole.

  • Utilize a consultative business approach to understand/comprehend the issues and research the issue to provide solutions and recommendations.

  • Ability to operate in a fast-paced, flexible environment and adapt to changing priorities.

  • Ability to think critically and analyze data and issues to arrive at recommendations, conclusions, and proposed solutions.

  • Agility to make sound recommendations/decisions, considering many relevant variables.

  • A lifelong learner who seeks to gain knowledge about their role, work, and the industry to add value.

  • Ability to effectively incorporate feedback into their work for growth and development.

  • Self-starter with solid organizational skills to handle multiple priorities within agreed-upon deadlines

Physical Demands: Standing for long periods of time, operating a type of machinery, computer, or phone, ability to lift 20lbs moving, lifting, or carrying boxes (for sustained periods of time) as needed and appropriate.

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.