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Network Assessment and Onboarding Specialist

4 months ago

Ogden, United States Les Olson Company Full time
Job DescriptionJob Description

About Us

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're seeking a network assessment and onboarding specialist to join our Managed IT sales team. Les Olson Company does "I.T. the LOC Way": with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on

What we want:

We're looking for an onboarding specialist who loves networking and computing to join our Managed IT (MIT) team. The ideal candidate is an experienced engineer--think Tier 2 or higher-- seeking a chance to grow their career in IT. Our dream candidate uses their nuanced understanding of networking and system administration to assess potential clients' networks and systems, and provide an explanation in lay terms of how our MIT program can improve the stability and functionality of their IT program. The candidate wants a job where two days never look the same, and each day is filled with exciting challenges. We're searching for someone who will be the initial point of contact between customers and the company, providing enthusiastic tech help delivered in a friendly and approachable way. The ideal candidate keeps careful track of deadlines, carefully manages the onboarding of new customers from start to finish, and makes sure the customer is thrilled with the outcome.

What makes Les Olson different?

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

  • Paid Time Off
  • Sick Days
  • Paid Holidays
  • 401k match + Pension
  • Full Medical, Dental & Vision
  • Mental health care coverage
  • Life Insurance
  • Local Volunteer Opportunities

What you'll do:

  • Manage new client onboarding from beginning to end
  • Communicate clearly in technical or non-technical verbiage as the situation or audience requires
  • Understand client needs, processes and goals
  • Assist clients via email, text, phone and remote support session
  • Identify ways to improve client experiences
  • Be a great team member and problem solver
  • Deliver a world-class client experience

Required Qualifications and Expectations

  • 3+ years' experience in system administration, network administration or other forms of IT engineering
  • Basic knowledge of routing and switching, troubleshooting of both technologies
  • Proficiency with popular software from vendors such as Microsoft, Adobe, Salesforce, Intuit, etc.
  • Basic knowledge of Active Directory
  • Fundamental firewall knowledge - SSL VPN creation, user accounts, etc.
  • Ability to build a desktop from components
  • Basic knowledge of Group Policy
  • Solid customer service abilities including telephone skills
  • Ability to develop and maintain collaborative relations among all levels of an organization
  • Ability to prioritize responsibilities and to operate with changing priorities
  • Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations
  • Ability to demonstrate accuracy and thoroughness, apply feedback to improve performance, and monitor own work to ensure quality
  • Self-starter with follow-through
  • Current high-level industry recognized certifications are not required, but are a plus
  • Ability to show up on time and looking professional
  • Ability to pass to random drug tests and a background check
  • Must have a current and valid driver's license and a clean driving record, as well as reliable transportation to travel to customer locations

Hours: 8am-5pm, M-F, with possibility for overtime and on-call opportunities

Visit our website: lesolson.com



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