Current jobs related to Software Support Specialist - Waco - Axiscare

  • IT Support Specialist

    2 weeks ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers, including troubleshooting and...

  • IT Asset Management Specialist

    3 weeks ago

    Waco, Texas, United States Support Services Group Full time

    Position Overview: The IT Asset Management Specialist plays a pivotal role within the Support Services Group, overseeing the lifecycle of IT assets, ensuring efficient management and utilization of technology resources.Key Responsibilities:Conduct general administrative functions related to End User Computing (EUC) while investigating vendor options for...

  • Specialist, Software Engineer

    3 weeks ago

    Waco, United States L3 Technologies Full time

    Job Title: Specialist, Software Engineer Job Code: 12962 Job Location: Waco, TX (100% onsite) Schedule: (9/80) Every other Friday off Job Description: L3Harris is seeking a dedicated and skilled Mid-Level Software Engineer to join our innovative engineering team. The successful candidate will play a crucial role in developing and enhancing software...

  • IT Support Specialist

    4 days ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers via phone, email, and...

  • Specialist, Software Engineer

    3 weeks ago

    Waco, United States L3Harris Full time

    Job Title: Specialist, Software Engineer Job Code: 12962 Job Location: Waco, TX (100% onsite) Schedule: (9/80) Every other Friday off Job Description: L3Harris is seeking a dedicated and skilled Mid-Level Software Engineer to join our innovative engineering team. The successful candidate will play a crucial role in developing and enhancing software solutions...

  • IT Asset Management Specialist

    3 weeks ago

    Waco, Texas, United States Support Services Group Full time

    Position Overview:The IT Asset Management Specialist plays a crucial role within the Support Services Group, focusing on the administration and oversight of IT assets. This senior-level position encompasses a range of responsibilities, including the evaluation of vendor options for technical services and equipment, procurement processes, negotiations, and...

  • Deskside Support Specialist

    2 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    About the RoleWe are seeking a highly skilled Deskside Support Specialist to join our team at Howmet Corporation. As a key member of our IT department, you will be responsible for providing technical assistance, troubleshooting, and maintenance for our end-user computing environment.Key ResponsibilitiesTechnical Support: Install, configure, and troubleshoot...

  • Field Engineer 3

    1 week ago

    Waco, Texas, United States eTeam Full time

    About the Role:eTeam is seeking a highly skilled Field Engineer 3 to join our team. As a Field Engineer 3, you will be responsible for providing technical support and maintenance for computer-related products, including desktops, laptops, printers, network devices, and software.Key Responsibilities:Provide technical support and maintenance for desktops,...

  • IT Support Specialist, KXXV

    3 weeks ago

    Waco, Texas, United States The E.W. Scripps Company Full time

    The E.W. Scripps Company is seeking an IT Support Specialist for KXXV. This role involves assisting in the setup and upkeep of employee technology and systems, including desktop computers, mobile devices, printers, and fax machines. The technician will be responsible for configuring, installing, maintaining, and upgrading both hardware and software...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our computing environment. This role is essential for ensuring smooth operations both in office settings and on the manufacturing floor.Key Responsibilities:Install, configure, and troubleshoot desktop...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our user computing environment, encompassing both office and manufacturing settings. The ideal candidate will possess exceptional problem-solving abilities, effective communication skills, and a robust...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Fastening Systems is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our user computing environment, both in office settings and on the manufacturing floor. The successful candidate will possess strong analytical skills, effective communication abilities, and a robust...

  • Support Specialist

    1 month ago

    Waco, United States Globe Life Inc. Full time

    At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us...

  • Academic Support Specialist

    2 weeks ago

    Waco, United States McLennan Community College Full time

    GENERAL POSITION DESCRIPTION: This position oversees Tutoring and Supplemental Instruction by coordinating daily activities and supervising the tutors and supplemental instructors. Responsibilities include but are not limited to, hiring, budget, payroll and time entry, employee evaluations, ensuring quality customer service. The Academic Support...

  • Software Development Specialist

    4 days ago

    Waco, Texas, United States L3Harris Full time

    Software Engineer Job DescriptionL3Harris is seeking a skilled Software Engineer to contribute to the development of software solutions that meet the strategic objectives of our customers.Key Responsibilities:Design and implement new software features and frameworks, delivering high-quality solutions on time and within budget.Analyze and improve the...

  • Behavior Support Specialist

    2 weeks ago

    Waco, Texas, United States EOAC Full time

    Job SummaryWe are seeking a highly skilled and dedicated individual to join our team as a Behavior Support Specialist at EOAC. This role is responsible for providing critical support to teachers in managing student behavior and delivering instructional services.Key ResponsibilitiesBehavior Management: Assist in the intervention and management of student...

  • Administrative Support Specialist for Nursing Services

    2 weeks ago

    Waco, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Description:We are seeking a highly skilled and experienced Administrative Support Specialist for Nursing Services to join our team at the Texas Department of Aging & Disability Services. As a key member of our nursing services team, you will play a critical role in supporting the planning and execution of our programs and administrative projects.Key...

  • Technical Support Specialist

    2 weeks ago

    Waco, Texas, United States NerdsToGo Inc Full time

    About NerdsToGo IncNerdsToGo Inc is a rapidly growing technology-based service company that provides top-notch white-glove service to residential and small business customers. Our mission is to simplify technology and make it accessible to everyone.Job SummaryWe are seeking a highly skilled MSP Associate - IT Support Specialist to join our team. As a key...

  • Specialist, Systems Engineering

    2 days ago

    Waco, TX, United States L3Harris Technologies Full time

    Job Title: DoD SkillBridge - Senior Specialist, Systems Engineering Job Code: 15559 Job Location: Waco, TX Job Schedule: 9/80 L3Harris' DoD SkillBridge is connecting transitioning service members to career training opportunities within our organization. We will provide service members with valuable civilian work experience through industry...

Software Support Specialist

4 months ago

Waco, United States Axiscare Full time
Job DescriptionJob Description

AxisCare is an amazing place to work

The culture at AxisCare is congruent with our Company Values:

  • We Treat Others Well
  • We are Driven Towards Excellence
  • and we Embrace and Champion Growth.

We cultivate a positive work environment, provide great benefits, and offer many opportunities for upward mobility within a growing industry.

We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:

  • Positive and encouraging - believing the best in themselves and others
  • Desiring to learn and grow - curious and seeking to "get a little better every day"
  • Responsible to show up to work consistently
  • Persistent/steady in the way they approach their work
  • Persistent in fulfilling company/manager expectations
  • Able to work collaboratively and independently
  • Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.

Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.


Software Support Specialist Job Duties

  • Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
  • Manage your work - Follow up with clients and keep notes through ZenDesk
  • Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
  • Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
  • Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
  • Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Software Support Specialist Requirements

  • Professional demeanor and excellent phone etiquette
  • Strong problem identification and resolution skills
  • Excellent listening skills
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
  • Proficient navigating computer software programs
  • Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
  • Ability to receive honest and candid feedback about work performance

Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. 

Technology Client Support Representative Working Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Office Hours Monday — Friday 8am-5pm
  • On-call as necessary - work that exceeds 40 hours per week is time and a half

Technology Client Support Representative Compensation

  • We pay competitively depending on experience, skills, education and training. In addition, after 90 days, if successful understanding and application of training has been attained, the pay rate may increase. Other pay increase opportunities, such as incentive bonuses for meeting certain individual and team goals, also exist (see below).
  • Monthly performance incentives based on percentage of individual work completed.
  • Annual performance incentives determined by contribution to reaching team goals.
  • Health Insurance provided to the employee at no cost (medical, dental & vision).

This Company Describes Its Culture as:

  • Treating Others Well - servant minded, eager to help, kind, positive, encouraging, empathetic, respectful, truthful
  • Driven for Excellence - coming prepared, offering our best selves, taking ownership, results oriented, follow through
  • Embracing and Championing Growth - owning our craft, curious, hunger to grow and change, eager for learning, honest about strengths and weaknesses, feedback seeking, flexible in company growth

Job Type: Full-time

Salary: TBD depending on experience, qualifications and skills. 

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Overtime

Education:

  • Bachelor's or equivalent experience (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: Waco, Texas company headquarters (In person)

Powered by JazzHR

KGbBBVqpQM