Technical Support Agent

4 months ago


Central Point, United States Microvellum Full time
Job DescriptionJob DescriptionSalary: DOE

Job Details 

Salary:– $20 - $22 dependent on experience 

Job Type: Full-time 40 hour week 

THE OPPORTUNITY: 

We are looking for an exceptional technical support agent to provide Rock Solid Service to our customers and to guide our customers to answer their questions. Our technical support agents are our front-line team that help our user streamline the way they work so they can confidently grow their business. 

THE PERKS: 

  • Competitive wage, retirement, 90% of health benefits paid by company, profit share 
  • Flex hours/schedule/location possible 
  • Welcoming, caring, and dedicated team members 
  • Fun entrepreneurial culture with family-like vibes 
  • Company Branded Attire 
  • Professional & Personal Growth and Development Opportunities 
  • Real Life Skills Training 
  • A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Think “Lean” 

Why We Exist: At Microvellum we want to equip our team and our clients to reach their potential 

What We Actually Do: We create software, influenced by companies in our industry, to help them streamline their design, estimating, engineering & manufacturing processes so they can confidently grow their business 

Our Vision: Equip and Coach 7,500 daily users by 2025 so they can remove limitations to help them grow their businesses with Toolbox. 

How We Behave: At Microvellum, we are determined to achieve a positive outcome through providing rock solid service and being authentic.  We’re constantly striving to improve. We want to ensure client satisfaction in all areas of our company to assist our clients in growing theirs. 

But what does this really mean? Being a part of the Microvellum team means you... 

  • Are authentic and honest, respecting your peers and place of work 
  • Work to create positive outcomes striving to always set the next person up for success 
  • Provide rock solid service even if that means doing something you feel could be too basic for your skills 

If you can commit to those values… we cannot wait to hear from you 

ESSENTIAL JOB FUNCTIONS: 

  • Actively listening to users about the issues they are having in order to diagnose the issue. 
  • Receive customer calls or support tickets to provide step-by-step guidelines for the resolution of a technical issue. 
  • Troubleshooting and resolving issues in a timely manner. 
  • Communicating with team members to diagnose and solve problems. 
  • Installing and configuring Microvellum software. 
  • Prioritizing your workload to ensure the most critical issues are resolved first. 
  • Documenting common support procedures so that coworkers can follow. 
  • Maintain an up-to-date knowledge of company products and services. 

 

 

SKILLS & QUALITIES: 

  • General computer knowledge. 
  • Previous experience in a technical support role. 
  • Experience with remote desktop applications. 
  • Strong analytical and problem-solving skills. 
  • Good communication skills, both written and verbal. 
  • Excellent interpersonal skills. 

AFTER YOU APPLY: 

Please be sure to add @microvellum.com to your email contact list so you don't miss any communication from us (or else it could sit in your spam) 



  • Myrtle Point, Oregon, United States Converge Technology Solutions Full time

    Practice: Managed ServicesPosition Title: Service Desk AgentReports to: Team Lead, Service Desk Agent Job Overview:The Service Desk Agent plays a crucial role in delivering high-quality customer support through effective communication and technical assistance. This position involves managing incoming requests via phone, email, and ticketing systems, ensuring...


  • Myrtle Point, Oregon, United States Converge Technology Solutions Full time

    Practice: Managed ServicesPosition Title: Service Desk AgentReports to: Team Lead, Service Desk Agent Job Overview:The Service Desk Agent plays a crucial role in delivering exceptional customer service by efficiently handling technical inquiries and support requests through various communication channels, including phone calls and ticketing systems.FLSA...


  • Myrtle Point, Oregon, United States Converge Technology Solutions Full time

    Practice: Managed ServicesPosition Title: Service Desk AgentReports to: Team Lead, Service Desk AgentJob Overview:The Service Desk Agent plays a crucial role in delivering exceptional customer support through effective communication and technical assistance. This position is dedicated to ensuring that customers receive timely and accurate responses to their...


  • Central Point, Oregon, United States Rory Wold - State Farm Agent Full time

    Job Description**Position Overview:**Rory Wold - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and helping them achieve their insurance and financial...


  • High Point, North Carolina, United States Barry Collins - State Farm Agent Full time

    Job OverviewBarry Collins - State Farm Agent is seeking a highly organized and efficient professional to fulfill administrative duties and support insurance agents in acquiring and retaining customers.Key ResponsibilitiesEstablish and maintain customer relationships, ensuring prompt and accurate communication.Provide exceptional customer service, addressing...


  • Central Point, Oregon, United States Microvellum Full time

    Job OverviewSalary: DOECompensation Range: $20 - $22 based on experienceEmployment Type: Full-time, 40 hours per weekPOSITION SUMMARY:We are seeking a highly skilled customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support team serves as the primary contact for users, helping them...


  • Finley Point, Montana, United States Apex Innovations Full time

    We are seeking a highly skilled Technical Clerk to join our team at Apex Innovations. As a key member of our HR Learning department, you will play a crucial role in providing technical support and assistance to our clients.Key Responsibilities:Provide technical assistance to clients regarding internal learning offerings and scenariosDesign and implement...


  • High Point, North Carolina, United States TEKsystems Full time

    Job OverviewPosition Type: ContractDuration: 3 MonthsJob Summary:In light of the increased operational demands due to recent circumstances, our organization is expanding its support capabilities across multiple facilities. We are currently utilizing numerous locations to facilitate educational activities, and our existing support team requires additional...


  • Central Point, Oregon, United States Microvellum Full time

    Job OverviewSalary: DOECompensation Range: $20 - $22 based on experiencePosition Type: Full-time, 40 hours per weekOPPORTUNITY HIGHLIGHT:We are seeking a dedicated customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support team serves as the primary point of contact, enabling users to...


  • Central Point, Oregon, United States Microvellum Full time

    Job OverviewSalary: Dependent on ExperiencePosition Type: Full-time, 40 hours per weekOPPORTUNITY:We are seeking a highly skilled customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support specialists are the frontline team dedicated to helping users optimize their operations, enabling...


  • West Point, United States Highline Services LLC Full time

    Job DescriptionJob DescriptionJob Summary:The Technical Support Specialist is responsible for providing technical support, issue resolution and training to our customers.Duties/Responsibilities:Maintain a working knowledge of our Broadband operation and provide technical support to users. Work with various departments to complete customer requests or resolve...

  • Staff Assistant

    4 months ago


    High Point, United States Barry Collins - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Barry Collins - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and...

  • Office Manager

    3 months ago


    Church Point, United States Josh Hollier - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As Office Manager - State Farm Agent Team Member with Josh Hollier - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by...


  • Reed Point, Montana, United States Thunderbolt Full time

    Job Summary:Thunderbolt is seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle and resolve customer inquiries regarding PV systems over the phoneProvide...


  • High Point, North Carolina, United States Hafele Singapore Pte Ltd Full time

    About Hafele Singapore Pte LtdWe are a leading global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization, and more. Our company offers a strong benefits package, including medical, dental, 401(k) with company match, employee discount, and other perks.Your RoleIn this role, you will provide support for all of...


  • Central Point, Oregon, United States Hunter Communications Full time

    Job TypeFull-timePosition OverviewAre you enthusiastic about assisting clients? Do you have a strong commitment to delivering exceptional service and resolving issues? If so, the role of Customer Experience Advocate at Hunter Communications may be the perfect fit for you.At Hunter Communications, we offer a comprehensive benefits package that includes...


  • Kittery Point, Maine, United States H2 Performance Consulting Corporation Full time

    Job OverviewH2 Performance Consulting Corporation is committed to fostering a diverse workforce and is an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.We are...


  • Central Point, Oregon, United States Hunter Communications Full time

    Job TypeFull-timePosition OverviewAre you enthusiastic about assisting clients? Do you have a strong commitment to delivering exceptional service and resolving issues? If so, the role of Customer Experience Advocate at Hunter Communications may be the perfect fit for you.At Hunter Communications, we provide our employees with a comprehensive benefits package...

  • Buyers Agent

    3 weeks ago


    Dana Point, United States True North SoCal @ CØMPASS Full time

    DescriptionAre you a knowledgeable, team-oriented, reliable, and coachable real estate professional looking to elevate your career? We are seeking an agent who is eager to be surrounded by other experienced real estate professionals in a supportive and dynamic environment.In this role, you will have the unique opportunity to support a high-producing agent...


  • Central Point, Oregon, United States Hunter Communications Full time

    Job TypeFull-timePosition OverviewAre you enthusiastic about assisting clients? Do you have a strong commitment to delivering exceptional service and resolving issues? If so, the role of Customer Experience Advocate at Hunter Communications may be the perfect fit for you.At Hunter Communications, we provide a comprehensive benefits package that includes...