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Heavy Line Service Technician
4 months ago
The Heavy Line Technician position at Boulevard Cadillac is responsible for the timely and accurate maintenance and repair of luxurious and modern vehicles. The successful candidate will possess excellent technical and problem-solving skills, thrive on customer service, and be knowledgeable of the Cadillac, GMC, Buick brand.
Benefits:
- Some of the industry's top pay plans
- a great Health Care plan (including dental and vision)
- 401K Retirement Plan
- Flexible Benefit (Cafeteria) Plan
- Employee/Family Purchase and Discount Plans
- Paid Vacations and Holidays
Duties & Responsibilities: The primary duties consist of but are not limited to the following.
- Performs work specified on the repair order with efficiency and in accordance with dealership and manufacturer guidelines.
- Test-drives vehicles, and test components and systems, using diagnostic tools and special service equipment follows service information.
- Performs routine maintenance, recommends services due and notifies service advisors of upcoming services due in near future.
- Diagnoses, maintain, and repair vehicle automotive systems including engine repair, engine replacements, oil leaks, coolant leaks, transmission issues and diesel fuel system repairs.
- Executes repairs under warranty to manufacturer specifications.
- Manages punch times on warranty repair orders with accuracy.
- Understands how to complete a repair order by imputing the mileage out and specs on the repair order.
- Understands and follows dealership responsibilities for environmental and safety issues set by federal, state, and local regulations.
- Completes the Cause and Correction in writing on the repair order. Properly documents repair order.
- Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provides an estimate of time needed for additional repairs.
- Ability to diagnosis and repair customer concerns promptly and professionally.
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
- Identifies when a vehicle requires a recall and gets recalls completed. Informs Service Advisor of time duration needed to complete recalls.
- Attends meetings and training sessions as scheduled.
- Remains knowledgeable of new products, features, accessories, processes, etc.
- Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
- Must use all company data bases and software according to company trained process and procedures.
Other duties as assigned.
- Test drives vehicles after repairs are complete for final quality analysis of repair completion to eliminate comebacks.
- Stays current with General Motors online and hands on training Completes Multi-Point Vehicle Inspections MPVI Meets productivity and efficiency goals of 100% and higher when set by management.
- Follows established prospecting steps and procedures.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
- Education – High school diploma or the equivalent is required, and a college degree is preferred with at least 3 - 5 years of equivalent/relevant work experience in a dealership service environment; previous experience as an Automotive Service Heavy Line Diesel Technician.
- Experience and knowledge of automotive service operations, knowledge of manufacturer programs.
- Must be GM Certified
- Must have A1(Engine repair) training completion and certificate.
- Must have A2(Transmission) training completion and certificate.
- Must have A9 (light vehicle Diesel engines) training completion and certificate.
- Must have strong verbal and written communication skills to communicate with Service Advisors and Warranty Administrator and customers.
- Must be able to work extended hours, evenings, holidays and weekends.
- Must demonstrate the ability to read, write and communicate the English language.
- Valid Driver’s License and proof of insurance are required.
- Must have a clean driving record and be able to pass an MVR, background check and drug screening.
- Must Possess own tools
