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Relationship Manager

4 months ago

Nashville, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob Description

JOB TITLE: Relationship Manager

FLSA STATUS: Full Time

DEPARTMENT: Public Sector Transportation

REPORTS TO: VP of Strategy

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote

TRAVEL: Up to 50%

SUMMARY OF POSITION: A Relationship Manager, also known as a Client Relationship Manager, plays a crucial role in forming and maintaining connections with business clients. Here are the key duties and qualifications for this role. A successful Relationship Manager combines interpersonal skills with business acumen to create lasting client connections and drive sales growth.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Building Relationships: Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
  • Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
  • Opportunity Identification: Relationship Managers identify potential opportunities and inform the sales team to follow up.
  • Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
  • Issue Resolution: They attend to client complaints and resolve issues promptly.
  • Improving Satisfaction: Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
  • Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
  • CRM System Oversight: Overseeing input and quality of information entered into the Salesforce customer relationship management system

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
  • Problem-Solving: Relationship Managers need to be adept at resolving client issues effectively.
  • Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
  • Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • At least three years work experience in a role that requires sales, business development, product support or relationship management skills

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.