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Automotive Service Advisor

4 months ago

Denver, United States Roadmasters Auto Care Full time
Job DescriptionJob DescriptionCompany Overview: At America's Auto & Tire, we highly value each employee and encourage their growth and development. We offer a fun and friendly work environment, along with excellent training and career advancement opportunities. As a strong and stable company, we strive to provide competitive compensation and top-tier benefits. Join us to start an exciting new career.

Job Summary: As a Service Advisor at America's Auto & Tire, your role will involve advising and consulting customers on their vehicle service needs. You will create repair orders and effectively communicate with the service department. This position offers great potential for growth and advancement.

Responsibilities:
  • Greet and promptly assist customers in a friendly manner
  • Determine the nature of customer problems, which may involve conducting road tests or visually inspecting vehicles
  • Create detailed Repair Order Requests (ROR) outlining the required service or merchandise
  • Obtain customer approval for services before delivering the order to the service personnel
  • Review completed repairs or services with customers and collect payment
  • Maintain cleanliness of the showroom and restock displays as needed
  • Perform daily cash/sales procedures at the end of each business day
  • Adhere to the Company Quality Control Program, Company Safety Policy, and OSHA and EPA regulations

Desired Qualifications:
  • High school graduate or equivalent vocational training
  • Proficiency in using computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication, and maintenance issues
  • Experience utilizing Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and resolve malfunctions
  • Preferred Experience:
    • 2+ years of experience in a retail environment, preferably in auto/truck tire, lubrication, and maintenance
    • 3+ years of experience as a Service Advisor in an auto repair store, auto dealership, or similar professional setting
    • Experience as a vehicle mechanic or lubrication technician


Benefits and Perks:
  • Excellent training and development opportunities
  • Competitive compensation package
  • Friendly work environment
  • Top-tier benefits